Safe Fleet · 1 day ago
Field Services & Technical Support Manager
TX, Missouri City, US
Full-time
Hybrid
Senior Level
5+ years expSafe Fleet is a company dedicated to enhancing fleet safety through innovative technology and a commitment to reducing accidents. They are seeking a Field Services & Technical Support Manager to lead field installation operations and technical support for telematics solutions, ensuring successful deployments and high-quality installations while managing a team of technicians and specialists.
AutomotiveAutonomous VehiclesService Industry
Responsibilities
Lead, recruit, train, and mentor field technicians; set clear expectations and foster a culture of safety, accountability, and high performance
Oversee and participate in installations, upgrades, diagnostics, and troubleshooting of telematics hardware across trucks, trailers, and fleet assets
Develop and maintain standard operating procedures for field installations, site readiness, safety requirements, and quality assurance
Ensure proper tools, equipment, and inventory are available and properly maintained for field work
Conduct onsite customer visits to oversee complex installations or address escalated field issues
Manage the day-to-day operations of the technical support team, ensuring timely and accurate resolution of customer issues
Serve as the primary escalation point for complex technical problems related to SaaS platforms, telematics devices, and integration workflows
Continuously improve support workflows, knowledge base documentation, and processes to streamline customer issue resolution
Monitor support KPIs, ticketing trends, and customer satisfaction to drive performance improvements
Partner with Sales, Product, and Engineering teams to coordinate deployment plans, clarify technical requirements, and provide customer feedback
Support Sales during pre-sales and trial phases, including technical presentations, installation requirements, and solution guidance
Communicate field insights to Product and Engineering to influence feature development, hardware design, and usability improvements
Build strong customer relationships through proactive communication and high-touch support during installation and post-deployment stages
Ensure a seamless customer experience from installation through ongoing support
Provide urgent support as needed, including after-hours escalation response
Qualification
Required
5+ years of experience in field service, installation, or technical support roles, including hands-on installation experience with hardware devices
Minimum of 2 years in a supervisory, lead, or management position overseeing technical or field teams
Proven experience installing, configuring, and troubleshooting telematics, IoT, fleet technology, or automotive electronics
Strong understanding of networking, mobile technology, GPS, sensors, ELDs, and vehicle communication protocols
Demonstrated ability to lead hybrid teams (field + support) and deliver outstanding customer experiences
Excellent problem‑solving, communication, and project coordination skills
Ability and willingness to travel up to 50% to customer sites as needed
Able to work independently in the field and handle onsite challenges with professionalism and efficiency
Preferred
Bachelor's degree in Engineering, Computer Science, Information Systems, or relevant field preferred
Company
Safe Fleet
Safe Fleet Holdings is a provider of safety solutions for fleet vehicles.
1001-5000 employees
H1B Sponsorship
Safe Fleet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-15Acquired
Leadership Team
Cindy Chang
Director of Project Management, Passenger Transportation, Law Enforcement, and Waste
Scott Greenwald
Regional Sales Manager
Recent News
Fleet Equipment Magazine
2024-05-23
Company data provided by crunchbase