Aurora Health Care · 3 hours ago
Supervisor Patient Access
Milwaukee, WI
Full-time
Onsite
Mid, Senior Level
6+ years expAurora Health Care is seeking a Supervisor Patient Access to enhance productivity and registration policies. The role involves managing multiple employees across clinic locations, handling performance evaluations, and ensuring quality customer service.
Health Care
Responsibilities
Evaluates, updates, and generates alternate processes to enhance productivity and registration policies by working with Patient Services groups and WFBMC administration to revise and support policies and procedures
Responsible for performance evaluations, promotions, hiring, transfer requests, coordination of vacation schedules and overall management for multiple employees in multiple clinic locations
Provides cross training of staff and coordinates employee coverage to resolve staffing issues in multiple clinic locations
Analyzes and takes action to correct issues for order completion for multiple areas throughout Comp Rehab including Cost Room, X-ray, lab and drug accounts
Responsible for the preparation of financial and data reports for departmental meetings. Investigates unexpected results. Prepares Quality Assurance data and works on special projects
Communicates issues relating to insurance coverage, authorizations and Medical Center requirements to ensure appropriate filings of claims to both staff and patients
Maintains productive relationship with hospital business office and other departments involved with the CompRehab facility to ensure appropriate process are completed. Ensures that communication of charge capture issues with multiple departments remains a priority
Works with interdepartmental managers to maintain coverage, ensuring a working knowledge of their areas/locations and WakeOne, PeopleSoft programs
Attends and participates in departmental and institutional meetings to communicate, develop and implement new ideas and processes
Works with Service Excellence to ensure quality customer service provided to all
Qualification
Required
High school diploma or GED equivalent with supervisory experience required
Bachelor's degree in Business Administration or related field with six years of directly related experience; or, an equivalent combination of education and experience
Excellent communication skills
Knowledge of medical terminology
Knowledge of institutional computer software packages and patient billing practices
Company
Aurora Health Care
At Aurora Health Care, helping people live well is what drives us – it’s our purpose and what we do every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kristie Geil DNP, RN, CENP
Area VP/CNO Aurora Health Care, South Wisconsin, VP/CNO Aurora Medical Center Kenosha
Carla LaFever
Chief Clinical Services Officer
Recent News
Seattle TechFlash
2025-09-12
BizTimes Milwaukee
2025-09-06
BizTimes Milwaukee
2025-08-27
Company data provided by crunchbase