Segra · 7 hours ago
Customer Care Support Technician
Charlotte, NC
Full-time
Hybrid
Entry Level
$20.21/hr - $25.25/hr
1+ years expSegra is one of the largest independent fiber network companies in the nation, and they are seeking a qualified Customer Care Support Technician to join their team. This role involves providing technical support and troubleshooting for customers, ensuring a high level of service and satisfaction.
CommercialInternetOptical CommunicationTelecommunications
Responsibilities
Education: Associates Degree in Technical Discipline preferred or Equivalent/Related Work Experience
Experience: 1 Year of Information Technology, Technical Support, Troubleshooting Experience and customer service experience required
Qualification
Required
Associates Degree in Technical Discipline preferred or Equivalent/Related Work Experience
1 Year of Information Technology, Technical Support, Troubleshooting Experience and customer service experience required
Strong communication and listening skills are a must
Proficient Computer Skills required
Excellent written and verbal communication skills
Empathetic listener and persuasive speaker
The ability to work across teams for resolution
Must possess the ability to think strategically/analytically to propose optimal solutions rather than addressing the symptoms from a service delivery/voice network support perspective
Must be adaptable while performing well under pressure
Ability to take independent action based on technical skills and sound judgment while prioritizing based on need
Must demonstrate the ability to assume new levels of responsibility and deal effectively with other people
Understanding of Layer 1 (Physical Layer) such as copper loop, T1, DS3, and fiber services is a must
Understanding IP Telephony protocols is a must
Understanding network protocols, troubleshooting methodologies and equipment testing/provisioning and/or relatable work experience within the communications industry is a must
Preferred
Understanding of Layer 2 and Layer 3 Ethernet services is preferred but not required
Understanding SIP, ISUP/SS7 signaling and TDM technology is preferred
Understanding of managed services is preferred but not required
Benefits
Medical, dental, vision insurance
Life insurance
401(k) match
Flexible Spending/Health Savings Accounts
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Legal, accidental, hospital indemnity, identify theft, pet insurance
Company
Segra
Segra is an independent fiber network company.
1001-5000 employees
H1B Sponsorship
Segra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
EQT
2018-04-10Acquired
2017-08-09Private Equity
Leadership Team
Scott Wallhermfechtel
Chief Technology Officer
J
Jason Campbell
Chief Operating Officer
Recent News
Fierce Network
2025-09-19
Telecompaper
2025-04-01
Company data provided by crunchbase