Weave · 1 day ago
Customer Implementation Specialist
Weave - Headquarters (Lehi, UT)
Full-time
Hybrid
Entry, Mid Level
2+ years expWeave is committed to providing a high-quality onboarding experience for its customers through the role of a Customer Implementation Specialist. This position is responsible for managing customer relationships and ensuring successful implementation of the Weave platform, while also providing training and support throughout the process.
MedicalSaaSSmall and Medium BusinessesSoftwareUnified CommunicationsVoIP
Responsibilities
Develop and manage relationships with customers throughout the implementation process
Manage a portfolio of customers in various stages of implementation
Act as the project manager/point contact for each customer
Keep the customer informed throughout the process and set clear expectations
Teach and train customers how to maximize the value of the Weave platform
Provide a five-star customer experience with each customer
Triage, troubleshoot and prioritize issues as they arise during implementation
Coordinate with adjacent teams on all tasks related to onboarding
Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers
Aid offices with installing their Weave software and hardware
Handle escalations with customers
Daily documentation of all completed and uncompleted work
Manage your calendar and scheduled events
Qualification
Required
2+ years of experience in Account Management / Implementation
Drives Results: Consistently achieving results, even under tough circumstances
Persists in accomplishing objectives despite obstacles and setbacks
Ensures Accountability: Holding self and others accountable to meet commitments
Takes personal responsibility for decisions, action, and failures
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Uncovers root causes to difficult problems
Resourcefulness: Securing and deploying resources effectively and efficiently
Orchestrates multiple activities simultaneously to accomplish a goal
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
Handles and manages crisis effectively
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Anticipates land mines and plans approach accordingly
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Understands that different situations may call for different approaches
Can Act differently depending on the circumstances
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Builds and delivers solutions that meet customer expectations
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Adjusts to fit the audience and the message
Collaborates with Others/Interpersonal Savvy: Building partnerships and working collaboratively with others to meet shared objectives
Work cooperatively with others across the organization to achieve shared objectives
Partners with others to get work done
Strong technical aptitude
Preferred
Knowledge of basic computer networking and how an average home/office network is configured
Ability to have fun and interact with the team (during the appropriate times)
Self-driven
Vision - ability to see beginning to end
Ability/Desire to build relationships (with co-workers and customers)
Company
Weave
Weave makes communicating with customers easier for businesses by integrating features like texting, phone service, fax, and reviews.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$168MKey Investors
Tiger Global ManagementLead Edge CapitalCatalyst Investors
2021-11-11IPO
2019-10-24Series D· $70M
2018-12-06Series C· $37.5M
Leadership Team
Brooke Shreeve
Chief People Officer
Erin Goodsell
Chief Legal Officer
Recent News
2025-12-29
2025-11-01
Business Wire
2025-10-31
Company data provided by crunchbase