elev8.io · 1 day ago
Customer Success Manager (US)
United States
Contract
Remote
Entry, Mid Level
2+ years expelev8.io is a company that focuses on architecting growth for behavioral health facilities. They are seeking a Customer Success Manager to own post-sale client relationships, ensuring delivery excellence and long-term account expansion through effective communication and strategic oversight.
AdvertisingCRMLead GenerationMarketing
Hiring Manager
Yarem Rodriguez
Responsibilities
Lead all client meetings (Status, MBR, QBR, Ad-hoc) with confidence and preparation
Deliver clarity and strategy in every interaction — reinforcing our growth plan and accountability
Translate marketing and data concepts (SEO, PPC, attribution, funnel performance) into clear, client-friendly narratives
Guide clients with empathy and authority when priorities shift or results fluctuate
Review performance dashboards daily — flag underperformance, anomalies, and opportunities
Ensure all client materials, reports, and documentation are accurate and aligned
Oversee project deliverables and monitor client campaign goals vs. actuals within Dashboards & Project Management Plan, while ensuring that documentation within Client Portal always up to date
Coordinate closely with PMs and specialists to ensure tasks are on track and deliverables are met
Manage post-meeting follow-ups, documentation, and communication workflows via Fireflies and ClickUp
Adjust meeting cadences quarterly based on client maturity and scope of work
Qualification
Required
2-4 years experience in Customer Success, Account Management, or Client Strategy, ideally in digital marketing, SaaS, or agency environments
Proven ability to manage 15–25 clients in mid-market accounts
Strong understanding of SEO, WEB Dev, PPC, CRMs, and marketing performance metrics
Exceptional communication skills & business acumen, verbal and written
High attention to detail — you run meetings, documentation, and reports like clockwork
Data-driven mindset with the ability to turn metrics into meaningful strategy
Proficiency with Salesforce, ClickUp, Zoom, Fireflies, and reporting dashboards
Calm under pressure, organized under chaos, and obsessed with results
Benefits
Performance Incentives
Competitive compensation with account success bonuses and quarterly performance incentives based on account expansion
Career Development
Opportunity to grow into Accounts Director or similar leadership roles
Company
elev8.io
Elev8.io offers patient acquisition solutions for behavioral health centers, focusing on lead generation and CRM enhancement.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gary Garth
Founder & CEO
Recent News
2025-03-19
Company data provided by crunchbase