Customer Support Specialist | Remote jobs in United States
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Vetcor · 8 hours ago

Customer Support Specialist | Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$18/hr - $20/hr
date1+ years exp

Vetcor is a company focused on providing exceptional care for pets and their owners. They are seeking a Customer Support Specialist to manage inbound and outbound calls, support appointment scheduling, and help build a high-performing call center framework.

EducationHealth Care
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H1B Sponsor Likelynote

Responsibilities

Advocate for our clients through meaningful interactions across channels, including phone, email, text message, and social media
Use provided scripts and protocols to address client questions, confirm, schedule, and reschedule appointments, and support their pet’s care
Learn and navigate computer programs to look up records, book appointments, and communicate with clients, practices, and hospitals
Communicate client needs with our practices and hospitals via phone and email, ensuring each client is taken care of
Occasional reporting requirements, including tracking the number of calls answered or appointments booked

Qualification

Customer service experienceCommunication skillsComputer skillsBilingual (English/Spanish)Veterinary hospital experienceServicesProceduresSales experienceOutgoing personalityTeam playerGrowth-oriented mindset

Required

1-3 years of customer service required, veterinary hospital experience preferred
High School diploma or equivalent
Excellent written and verbal communication skills
Intermediate computer experience

Preferred

Bilingual (English/Spanish)
Intermediate knowledge of services and procedures
Proven record of success in customer service or sales

Benefits

Best-in-Class Training
Development & Growth
Comprehensive Benefits including Paid Time Off (PTO), Medical, Dental, Vision, Disability, Life, 401(k) and more.
Employee discounts
Enjoyable Work Environment

Company

Vetcor

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VetCor is a company which provides resources and knowledge sharing to help partners expand and grow their veterinary practice.
dateFounded in 1996
location
Hingham, Massachusetts, USA
people-size10001+ employees
web-link
http://www.vetcor.com

H1B Sponsorship

Vetcor has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-06-15Acquired
2015-04-20Private Equity

Leadership Team

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Steve Prelack
Chief Operating Officer

Recent News

MarketScreener
Covetrus and Vetcor Expand Strategic Partnership with Multi-Year Agreement
2023-10-03
PRNewswire
VetCor is expanding into Canada
2023-07-18
PRNewswire
VetCor Acquires People, Pets & Vets
2022-09-08
Company data provided by crunchbase