Henry Schein One · 9 hours ago
Associate Manager, Customer Success
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $115K/yr
7+ years expHenry Schein One is the global leader in dental management, analytics, communication, and marketing software. The Associate Manager, Customer Success is responsible for managing a customer success team to enhance customer business health through the effective use of the company's software solutions, while achieving key business metrics and ensuring operational excellence.
ComputerSoftware
Responsibilities
Develop and reinforce scalable best practices and streamline processes
Assist with mentoring and developing new Customer Success Managers
Meet or exceed goals set forth for customer retention, NPS, and product adoption
Manage escalations from customers and internal groups to ensure timely and quality resolutions to their issues
Collaborate with cross-functional teams such as sales, product management, services, and support
Identify and drive improvement opportunities to increase team efficiency and quality
Track teams on-going delivery and quality metrics
Provide visibility into day-to-day performance and customer satisfaction
Assist with development of strategy utilizing data from customer success platform
Develop transparency into customer experience and account health
Ensure the customer success team is up to date on all changes regarding offerings, processes, and relationships
Lead team to achieve company goals in effective ways
Build relationships, understand organizational complexities and manage conflict
Qualification
Required
Typically, 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 3 or more years as a first-level manager or team lead experience
Typically, a bachelor's degree or global equivalent in related discipline
7+ years of in-office dental practice experience preferred
Proven experience working in a fast-paced environment meeting or exceeding exceeded retention goals
Strong management skills and ability to attract, retain, motivate and develop team members for high performance
Excellent verbal and written communication skills and ability to resolve disputes effectively
Strong presentation and public speaking skills
Strong decision making, analysis and problem-solving skills with ability to multi-task
Understand and act on financial information that may contribute to business profitability
Ability to manage successful projects, manage risks, costs, time and project teams
Strong planning and organizational skills and techniques
Communicate effectively with management
Good negotiating skills
Broad professional and managerial skills with an understanding of industry practices and company policies and procedures
Preferred
Master's degree or global equivalent
7+ years of Customer Success or account management experience preferred
Experience using a CRM and/or Customer Success platform
Customer Success Platform experience (Gainsight, Totango, etc.)
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Sick Leave (if applicable)
Income Protection
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein One
Henry Schein One is the world's largest dental practice management software company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Luke Leininger
Vice President, Strategy & Business Development
Mike Hall
VP Customer Success & Technology Sales
Recent News
2025-12-18
Digital Commerce 360
2025-11-06
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