Rose International · 3 hours ago
Cloud Application Support Analyst
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$53/hr - $55/hr
2+ years expRose International is a manufacturing company seeking a Cloud Application Support Analyst. The role involves triaging and resolving application support tickets, performing critical problem identification and resolution, and developing automation tools to enhance application performance.
Human ResourcesInformation TechnologyOutsourcingProject ManagementStaffing Agency
Responsibilities
Triage and resolve application support tickets within defined Service Level Agreements (SLAs)
Perform critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
Proactively identify, manage, and document issue resolutions, providing follow-up communication to requestors
Participate in application availability and performance monitoring
Develop scripts (Python/PowerShell) and automation tools to better detect, correct, and prevent application issues
Develop and enhance monitoring and alerting capabilities
Perform other job duties as assigned by Caterpillar management
Qualification
Required
Bachelor's or Master's degree with 2-4 years of relevant application support experience
No degree, but a technical certification with 6+ years (preferably 8+ years) of relevant application support experience
Minimum 2-4 years of experience in Application Support for cloud-based applications
Experience in a Site Reliability Engineering (SRE) role focused on availability/performance
Extensive hands-on experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB (NoSQL), Lambda, CloudWatch, IAM, ELB, EBS, ECS, SQS, SNS
Expertise with relational databases, querying, and reporting
Strong experience troubleshooting issues related to UI, API, and data flow
Experience with monitoring tools like AppDynamics, Grafana, or ThousandEyes
Required proficiency in Python
Working experience with PowerShell, SQL, and JSON
Familiarity with ADO (Azure DevOps) pipeline framework
Background in data management, data engineering, or data operations
Ability to work independently and manage issue resolution proactively
Strong documentation and follow-up communication skills
Availability for off-shift and weekend support calls as part of an on-call rotation
Must be local or explicitly willing to relocate at own expense and be onsite from day one (Chicago or Peoria, IL)
Preferred
Snowflake experience is highly preferred
Company
Rose International
Rose International is provider of Workforce Solutions and Information Technology Solutions .
5001-10000 employees
H1B Sponsorship
Rose International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (2)
2021 (5)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Eric Token
Chief Revenue Officer (CRO)
Sue Bhatia
Founder and Chairwoman
Recent News
Company data provided by crunchbase