Collinson · 16 hours ago
Manager, Resource Planning & Ops Strategy- Airport Dimensions
Dallas, TX
Full-time
Hybrid
Mid, Senior LevelCollinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. The Manager of Resource Planning & Ops Strategy will provide vital support to the operational team, focusing on developing and implementing a standardized labor model to enhance lounge operations and guest experience.
Consumer Services
Responsibilities
Strategic lead for development, testing, and implementation of standardized labor models, ensuring in-lounge operational compliance, guest satisfaction optimization, and financial performance
Own labor forecasting, staffing plans, and scenario modeling in partnership with Finance, supporting annual budgets, reforecasts, long‑range planning, and zero‑based budgeting initiatives
Establish and maintain labor planning KPIs and dashboards (productivity, utilization, service coverage, labor cost per guest, and staffing efficiency)
Lead communicator to third-party partnerships regarding staffing budgets and deployment; ensuring effective communication and stakeholder buy in at every opportunity
Perform ongoing labor and modeling initiatives, ensuring stakeholder alignment
Prepare and present findings, successes, and opportunities in a format acceptable to update the Senior Leadership Team (SLT)
Operational support with day-to-day needs across various Airport Dimensions lounge networks, ensuring inquiries are addressed promptly, and operational challenges are resolved effectively
Assist in organizing, executing, and optimizing guest experience initiatives, ensuring alignment with operational processes and objectives
Facilitate clear and efficient communication between operational teams and other stakeholders to ensure ongoing alignment in priorities, schedules, digital tools, and service standards
Support the broader Airport Dimensions team with new business opportunities and proposals, ensuring labor-related content is thoughtful, well-presented and meets all internal expectations for brand identity
Proactively identify areas where operational processes can be improved and collaborate with relevant teams to implement solutions that enhance efficiency and effectiveness
Provide input on and recommendations for the existing Standard Operating Procedures, increasing efficacy and reducing duplication and process overlap
Assist in driving process improvements by facilitating discussions, tracking changes, and ensuring that new processes are effectively implemented and monitored
Work with cross-functional teams to develop and share best practices, contributing to continuous operational improvements and supporting overall business objectives
Leverage operational insights and reports to support operational decisions, provide context and ensure that strategies are based on accurate and up-to-date information
Support the execution of operational strategies by ensuring that relevant operational teams have the resources and information needed to meet the goals outlined in the strategy
Monitor and track progress on labor-related initiatives to ensure ongoing alignment with overarching company and organizational goals
Provide ongoing feedback on operational strategies and suggest opportunities for efficiencies based on insights, performance data, and operational observations
Qualification
Required
Self-motivated with a healthy curiosity for the business and ways to improve existing and new processes
Flexibility in priority management and day-to-day tasks
Consistent 'can-do' approach to new business or challenges
Organizational and time management skills
Self-motivated coordination of multiple tasks, deadlines, and projects simultaneously, ensuring timely completion and attention to detail
Manage deadlines and adjust priorities to meet operational goals in a fast-paced environment
Communication and interpersonal skills
Facilitate clear, concise, and always professional communication with internal teams and external vendors
Build and maintain strong working relationships across departments and partnerships
Prepare and present data and performance metrics, up to and including for senior-level leadership
Critical thinking and problem-solving skills
Identify and solve challenges in vendor relations and implement solutions to improve efficiency and execution
Monitor effectiveness of initiatives and understand how operational efficiency impacts guest satisfaction
Evaluate operational workflows to identify areas for improvement
Strategic thinking and collaboration skills
Ability to develop and execute operational strategies, ensuring alignment within broader business goals
Work collaboratively and effectively across departments to align priorities and achieve shared objectives
Ensure all internal and external collaboration is performed in the best interest of the business
Data interpretation and reporting skills
Interpret and apply reports and data from various departments to inform decisions and operational improvements
Benefits
100% employer paid medical, dental, life & LTD insurance for employees
100% match to your 401k deferrals (limited) with 100% vesting at 6 months
Supplemental Insurance including STD, additional Life
Priority Pass Membership
Global Mentoring Program
Wellness Programs
Lifestyle Benefits
Company
Collinson
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Brassil, FCA, CPA
CFO & SVP for the Americas
Jeremy Dalkoff
Vice President, Partnerships - Americas
Company data provided by crunchbase