Spectrum · 1 week ago
Account Manager, Spectrum Community Solutions
Charlotte, North Carolina
Full-time
Onsite
Mid Level
3+ years expSpectrum is a leading company in Account Management, and they are seeking an Account Manager for Spectrum Community Solutions. The role involves negotiating agreements with residential multiple dwelling unit properties and building relationships to maximize revenue and product penetration.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term Rights-of-Entry (R.O.E)
Negotiate high volume competitive residential service agreements based on established strategic, financial, legal and operational criteria (i.e. new properties, new construction, existing properties)
Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc
Develops proposals and contracts to align with Company standards
Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis
Work with Sales Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
Maintain sales databases necessary to report sales activity, and maintain customer satisfaction
Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary
Coordinate with other internal departments as necessary
Attend meetings, networking events, and training sessions as required
Perform other duties as required
Qualification
Required
Ability to read, write, speak and understand English
Effective negotiation skills and experienced in contract proposal and review
Highly effective verbal, written, and interpersonal skills
Must be self-motivated and work efficiently within deadlines
Ability to adapt communication style and maintain professional poise with all levels of Company employees, vendors/service providers, customers and prospective customers
Valid driver´s license, satisfactory driving record within Company required standards and auto insurance
Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment - 3+
Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries - 3+
Recent experience in negotiating long term R.O.E Agreements with owners of MDU's
Preferred
Proficiency utilizing CRM systems (Salesforce)
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
Experience with automated reporting and analysis applications preferred
Experienced in strategic planning
Effective problem solving skills
Benefits
Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
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