NetSuite · 12 hours ago
Consulting Senior Practice Director - Vertical Lead, WholeSale Distribution North America Consulting
United States
Full-time
Remote
Director/Executive
$162K/yr - $338K/yr
10+ years expNetSuite is a leader in cloud solutions, and they are seeking a Consulting Senior Practice Director to build and lead a professional services practice for their Wholesale Distribution customers. This role involves overseeing a consulting delivery team, ensuring high levels of customer satisfaction, and driving strategic direction for the Products Industry Team.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Directly oversee and grow a consulting delivery team of over 50 team members including managers and consultants. Indirectly oversees and coordinates a team of over 100 matrixed consulting delivery resources
Directly oversees a substantial project portfolio consisting of 1,000 customer implementation projects
Meets or exceeds key quarterly and annual organizational performance metrics related to delivery quality, customer satisfaction, productivity, revenue, and profitability
Drives strategic direction of the Products Industry Team. Works closely with Executive Leadership Team to develop and execute strategic plan
Partners with Oracle Netsuite Sales Leaders to ensure successful sale and delivery of professional services in addition to providing high level consultation in support of sales opportunities
Develop relationships with customers to ensure high levels of customer satisfaction with the delivery of professional services
Drive the continuous evolution of Professional Services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building of strong professional services team and brand
Creates and implements operational processes to drive consistency and support achievement of practice business strategy
Recruits, develops, and retains a high-performing team of consultants
Continually manages capacity, productivity, and competency of team
Develops and maintains strong cross-departmental relationships, including License Sales, Consulting Sales, Advanced Customer Support, Support, Product Development, and Product Marketing
Interacts with executive levels both internal and external to Customer Success Organization regarding matters that influence policies and strategies
Assesses and manages business risk in pursuit of overall business goals
Qualification
Required
10+ years of experience in consulting
Applicants are required to read, write, and speak English
Highly self-motivated, hard-working, and objective driven
Demonstrates a high degree of accountability/ownership in attainment of monthly & quarterly performance objectives
Open to constant change and innovation; proven ability to drive change and adoption throughout organization
Proven ability to thrive in a fast-paced, volume and velocity environment with aggressive growth targets and multiple, sometimes conflicting, priorities
15+ years of Products – Retail, Manufacturing, WholeSale Distribution Industry consulting experience and demonstrated success in building and running a global technology-based professional services organization which includes significant nearshore and offshore development operations
A proven track record of delivering services to large global/complex enterprises ranging F500 through to early-stage startups
A proven track record of strong working relationships between the various groups in Customer Success (Customer Success Pre-Sales, ACS, LCS, Support) as well as across the organization (GTM, Product Development, Sales, Account Management, Engineering) in order to successfully support the goals of our employees, customers, and business
Consistent track record of meeting and exceeding performance expectations as a Delivery Leader for 5-7 years
A results-oriented and business savvy technology leader who has overseen project portfolios of over 250 client-facing implementation projects
A track record of enabling and developing the skills and careers of direct reports (ie: senior managers and directors)
Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies
Demonstrated success as a customer facing executive
Strong technical background and process capability
Strong application solution experience – ideally with ERP, CRM or similar scale solution. Oracle Netsuite and/or Oracle platform is a plus, however competitive solutions will be considered (e.g. Dynamics/Great Plains, JD Edwards, SalesForce.com, SAP, PeopleSoft, Infor)
Strong leadership skills and executive presence
Ability to lead, influence and motivate others
Ability to build a cohesive team with common processes, rules, and procedures, while maintaining morale
Sets extremely high standards for self and team
Provides strong leadership but encourages input from the team in the decision making process
Possesses good team-building skills
Will have demonstrable success in developing teams that are scalable and stable
Build and perpetuate a positive ‘can do' team culture, but also a culture that is respectful, courteous and has high integrity
Ability to work to tight deadlines and under pressure
Knowledge of project management principles and ability to effectively manage projects of varying size and scope
Understanding of technology as it relates to software, systems/solutions development and other technical areas to manage the team appropriately
A strong intellect, evidenced by good academic credentials
Will display the emotional intelligence needed to influence and direct a wide range of personalities, through a period of profound growth and change
Creativity and entrepreneurial flair is essential, as is the ability to think truly out of the box
A natural leader with superior communication skills; thrives when out in front of enterprise-level customers
Executive presence is important in order to engage the CEO and COO in the customer environment to influence the participation in their deployment of the Oracle Netsuite solution
Ability to build and maintain relationships with other key associates to drive revenue attainment
Exceptional negotiation, presentation, and listening skills
Must have the credibility and commercial maturity necessary to give high-quality input to senior management meetings as well as presentations to the customer base
Will spearhead a business in a high-growth phase
Must be able to work effectively at all levels
Will have the gravitas, charisma and knowledge to be credible in all business situations
Ability to act in an autonomous role
Up to 50% travel
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
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