Patriot Growth Insurance Services, LLC · 1 day ago
Claims Advocate (Hybrid)
West Palm Beach, FL
Full-time
Hybrid
Mid Level
3+ years expPatriot Growth Insurance Services is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. The Commercial Lines Claims Advocate provides expert guidance and advocacy for clients throughout the commercial claims process, ensuring timely communication and fair claim resolution.
Employee BenefitsInsuranceProperty Insurance
Responsibilities
Serve as the primary point of contact for clients on all commercial Property & Casualty claims
Manage claims from initial reporting through final resolution, including complex and escalated claims
Monitor claim status in the Agency Management System and carrier portals, ensuring timely updates and follow-up
Communicate promptly with clients, carriers, adjusters, and internal teams via phone and email
Advocate on behalf of clients by negotiating with adjusters to achieve fair and timely claim outcomes
Ensure accurate documentation and compliance with privacy and regulatory requirements, including HIPAA when applicable
Build and maintain strong working relationships with carrier claims teams and adjusters
Identify claim trends, loss drivers, and potential coverage issues; communicate findings to Account Teams as needed
Prepare loss analysis and claims reports, including claim summaries, loss stratification, and mod worksheet reviews
Participate in claim reviews, client meetings, carrier negotiations, mediations, or settlements as required
Stay informed on carrier changes, industry developments, and federal and state regulations impacting claims
Maintain required licenses and complete continuing education as necessary
Stay current on industry trends, legislation, and best practices related to claims handling
Qualification
Required
Associate degree or equivalent combination of education and experience required
Minimum of 3 years of Property & Casualty claims handling experience, preferably in a client-facing or advocacy role
Strong knowledge of commercial P&C coverages including property, general liability, auto, workers' compensation, and umbrella
Strong communication, negotiation, and client advocacy skills
Excellent organizational skills with the ability to manage deadlines and multiple claims simultaneously
High attention to detail and strong problem-solving abilities
Ability to work collaboratively with internal teams and external partners
Proficiency with Microsoft Word, Excel, Outlook, Agency Management Systems, and web-based carrier tools
Preferred
Bachelor's degree preferred
Property & Casualty Adjuster's License strongly preferred
Benefits
Medical, Dental, and Vision Benefits
Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
Company paid Short-Term Disability, Long-Term Disability and Group Term Life
Company paid Employee Assistance Program
Paid Parental Leave
Paid holidays
Personalized PTO
401 (k)
Company
Patriot Growth Insurance Services, LLC
Patriot is a national agency specializing in Employee Benefits, Property & Casualty and Personal insurance solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500MKey Investors
Golub CapitalAntares CapitalSummit Partners
2023-11-28Debt Financing· $500M
2022-08-09Debt Financing
2021-02-23Debt Financing
Leadership Team
J
Jeff Wood
SVP, Premier Client Practice Leader
Ian Larson
President, Individual Health
Recent News
2026-01-07
2025-12-16
Company data provided by crunchbase