TEKsystems · 17 hours ago
Desktop Support Technician
Toledo, OH
Full-time
Onsite
Mid Level
$20/hr - $25/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Technician with strong Windows 10/11 support experience. This role focuses on building and deploying new Dell workstations as the organization transitions from Windows 10 to Windows 11, providing hands-on desktop support and managing imaging and rollout activities.
Information Technology
Responsibilities
Provide hands-on desktop support for Windows 10 and Windows 11 end users, including troubleshooting OS, application, and connectivity issues
Perform workstation imaging and rollout activities using the organization’s standardized Windows 10/11 images
Build and configure new Dell machines, including staging, imaging, hardware validation, memory upgrades as needed, and asset tagging
Deploy standard and off-the-shelf applications to endpoints via Intune and/or PDQ and ensure systems meet baseline configuration requirements
Support peripherals and workplace technology, including printers and phones, and troubleshoot related issues
Manage basic Active Directory tasks such as creating new user accounts, modifying existing accounts, and adjusting permissions/security group membership as directed
Document work performed, including imaging status, asset information, and remediation steps, following established processes and standards
Collaborate with onsite and remote team members to coordinate rollout schedules and ensure minimal disruption to business operations
Deliver high-quality customer service with professionalism, punctuality, and clear communication in a highly customer-focused environment
Qualification
Required
3+ years of experience supporting Windows 10 and Windows 11 in an enterprise environment
3+ years of experience performing Windows 10/11 imaging, including endpoint rollout and migration activities
3+ years of experience executing system image deployments and device builds using Microsoft Intune and/or PDQ (at least one opening requires strong Intune/PDQ build expertise)
Strong troubleshooting skills, self-motivation, and the ability to work independently while knowing when to escalate
Demonstrated reliability, punctuality, and strong interpersonal/customer service skills
Preferred
Experience supporting printers and phone systems in a corporate environment
Familiarity with Active Directory user administration, including account creation and permission adjustments
Prior experience supporting large device refresh initiatives (hundreds of endpoints)
Experience with hardware upgrades and endpoint lifecycle processes (staging, deployment, collection, inventory control)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase