Centra Health · 14 hours ago
Communications Generalist - LGH Ground Transport/Full Time Days
Lynchburg, VA
Full-time
Onsite
New Grad, Entry LevelCentra Health is seeking a Communications Generalist responsible for managing incoming communications and coordinating patient care logistics across the health system. This role involves scheduling patient appointments, overseeing transport dispatch, and ensuring efficient patient flow and resource utilization.
Health CareHospitalMedicalOncology
Responsibilities
Serves as hub for patient appointments, transportation, and related communications across the health system, ensuring timely, accurate, and efficient service
Receive, assess, prioritize, and manage incoming calls, written requests, and electronic communications related to patient scheduling, transportation, and administrative needs
Coordinate directly with physician offices, clinics, and healthcare facilities to schedule patient appointments and ensure transportation is appropriately arranged
Oversee the internal transport dispatch system (Capacity Management), monitoring patient flow, optimizing resource allocation, and ensuring operational efficiency
Perform transport pre-registration and billing, including obtaining prior and post authorizations for all non-Medicare B transports, and entering authorization and billing data into the system to support accurate claims processing
Monitor, track, and escalate complex or high-priority transport and scheduling issues, ensuring timely resolution and communication with appropriate leadership
Communicate operational or clinical questions, escalations, and workflow challenges to the Dispatch Supervisor/Manager, Nursing Supervision, Shift Lead and/or Flow Coordinator as needed
Maintain documentation and data entry in accordance with regulatory, compliance, and accreditation standards, including HIPAA and organizational policies
Collaborate with multidisciplinary teams and external agencies to ensure seamless coordination of patient care and transportation services
Identify workflow inefficiencies, potential risks, or system gaps and recommend process improvements to leadership
Participate in quality improvement initiatives, policy development, and process optimization related to transport, scheduling, billing, and communication workflows
Qualification
Required
High school diploma or equivalent required
Strong critical thinking, problem-solving, and decision-making skills, with the ability to prioritize and manage multiple high-acuity situations independently
Excellent verbal and written communication skills, including the ability to convey clinical and operational information clearly to multidisciplinary teams and external partners
Must obtain CAC (Certified Ambulance Coder) certification before the end of orientation
Knowledge of and compliance with HIPAA, EMTALA, ADA, and other applicable regulatory and accreditation standards
Ability to maintain strict confidentiality and professionalism in all patient-related and operational communications
Preferred
Advanced knowledge of medical terminology, clinical workflows, emergency protocols, and patient transport processes
Medical Billing and Coding Certificate
Demonstrated experience obtaining prior and post authorizations for patient transports and entering accurate billing/pre-registration data into electronic systems
Company
Centra Health
Centra Health renders cancer care, health care, surgeons and hospital services.
Founded in 1987
5001-10000 employees
H1B Sponsorship
Centra Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (5)
2022 (14)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Diane Ludwig Baker
Senior Vice President Chief Marketing & Communications Officer
Joan Deal
Interim SVP / Chief Nursing Officer
Recent News
2025-04-03
Company data provided by crunchbase