TEKsystems · 16 hours ago
Senior Customer Service Representative
Irvine, CA
Contract
Hybrid
Mid, Senior Level
$25/hr - $25.50/hr
4+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a motivated and solutions-oriented Senior Customer Service Representative to support hospital customers. This role involves managing complex requests, tracking orders, and collaborating with sales representatives to ensure efficient service.
Information Technology
Responsibilities
Serve as the primary point of contact for hospital customers and sales representatives
Track and process orders, returns, and service requests with speed and accuracy
Manage a high-volume shared inbox and daily inquiries
Proactively communicate order status, backorders, and issue resolution
Solve complex customer issues using critical thinking and root-cause analysis
Collaborate with internal stakeholders and cross-functional business teams
Utilize ERP and CRM systems to maintain accurate records and documentation
Qualification
Required
Minimum 4 years of customer service experience (hospitality or service-oriented backgrounds preferred; call center experience acceptable)
Strong empathy, communication, and problem-solving skills
Demonstrated initiative and motivation; ability to walk through real problem-solving scenarios
Experience With ERP Systems Required (JD Edwards Preferred)
Proficient in Microsoft Outlook, Word, and Excel
Ability to manage high volume and prioritize competing tasks
Preferred
Degree preferred but not required
Salesforce or CRM experience is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase