HopDrive · 1 day ago
Growth Account Manager
United States
Full-time
Remote
Senior Level
7+ years expHopDrive is a start-up focused on transforming the automotive industry through a modern gig economy platform. They are seeking a Growth Account Manager to deepen relationships with existing customers, manage accounts, and identify opportunities for revenue growth while ensuring exceptional client service and tailored solutions.
AutomotiveFleet ManagementShipping
Hiring Manager
Andrea Demma
Responsibilities
Manage a portfolio of existing customers and grow revenue over time by identifying, developing, and closing expansion opportunities
Build and execute account plans that align to customer goals, outline priorities, and keep implementation work and follow-through on track
Develop tailored solutions and proposals - product recommendations, pilots, pricing requests, and rollout plans - that address customer needs and drive adoption
Ensure we deliver on our commitments by tracking SLA and adoption requirements, coordinating internal teams, escalating issues when needed, and keeping customers informed
Monitor account health through stakeholder check-ins and performance metrics, and translate results into clear value stories (including ROI where relevant)
Partner closely with Product, Implementation/Ops, and Support to remove blockers, improve the customer experience, and bring customer feedback into planning and roadmap discussions
Identify and execute upsell opportunities to convert current SaaS-only subscribers into full-service customers to maximize value
Maintain rigorous documentation of account status, client interactions, and internal processes to ensure transparency and continuity
Cultivate deep, personable relationships with key stakeholders to not only manage accounts but actively grow them through trust and communication
Qualification
Required
7+ years experience in Account Management / Customer Success / Solutions / Growth in a B2B environment (SaaS preferred but not required)
Strong consultative communication: can talk confidently to clients and internal stakeholders, and can write clean, persuasive customer-facing materials
Analytical skills: comfortable with reviewing data and turning insights into a narrative
Highly organized: can manage multiple accounts, stakeholders, and deliverables simultaneously
Collaborative: pulls in the right internal teams and drives work to completion
Startup Mentality: can thrive in a fast-paced environment and possess the agility to pivot strategies quickly as business needs evolve
Culture Add: strong culture fit who values collaboration, diversity, and maintaining a positive attitude in a tight-knit team
Preferred
Industry Experience: previous experience in the fleet or automotive industry with similar job roles is highly preferred
SaaS Background: experience in SaaS product launches, direct sales, and customer support
Benefits
Medical, Dental & Vision benefits
Unlimited PTO
401(k) with safe harbor match (contributions eligible after 12 months of employment)
Remote work with occasional in-person work or travel (less than 20% of the time)
Company
HopDrive
HopDrive provides shipping, fleet management, and heavy lifting services for cars.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Nick Mottas
Co-Founder of HopDrive
Rob Newton
Chief Technology Officer
Recent News
VC News Daily
2023-01-27
Seattle TechFlash
2023-01-25
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