Tidal Wave Auto Spa · 1 day ago
P.O.S Service Desk Support Agent
Thomaston, GA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrTidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry. They are looking for a dedicated, customer-oriented Point of Sale (POS) Service Desk Support Agent to provide exceptional support to clients, ensuring the reliable performance and smooth operation of POS systems.
Cleaning ProductsConsumerProfessional Services
Responsibilities
Serve as the primary point of contact for POS system support, assisting clients via phone, email, and chat
Diagnose and troubleshoot hardware and software issues related to POS systems, including terminals, tablets, printers, and peripherals
Support installation, configuration, and routine maintenance of POS hardware and software
Identify and resolve network connectivity issues affecting POS systems
Escalate complex or unresolved issues to higher-level technical support or third-party vendors as necessary
Respond promptly to client inquiries, providing accurate information and solutions
Maintain a professional, empathetic approach in all client interactions
Follow up with clients to confirm issue resolution and customer satisfaction
Document client interactions, troubleshooting steps, and technical solutions within the support ticketing system
Provide training for clients on POS system use and functionality
Monitor the status of POS systems to ensure optimal performance and system integrity
Perform routine tasks, including software updates, backups, and system checks
Analyze system logs to identify potential issues and recommend preventive actions
Collaborate with the IT team to drive system improvements and enhance the client experience
Generate and review reports on POS system performance and support activities
Develop and maintain technical documentation, including user guides and troubleshooting manuals
Track and manage an accurate inventory of POS hardware and software assets
Prepare incident reports for major system outages or critical issues
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
Hands-on experience with POS hardware, including terminals, tablets, printers, and peripherals
Proficiency with POS software applications
Strong problem-solving abilities with a detail-oriented approach
Excellent verbal and written communication skills
Ability to work effectively both independently and as part of a team
Customer-focused attitude with a commitment to high-quality service
Familiarity with support ticketing systems and remote desktop tools
Technical aptitude and eagerness to learn
Can pass a drug test and criminal background check
Are legally eligible to work in the United States
Benefits
PTO is based on the company’s PTO policy.
Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
Eligibility for 401(K), subject to plan terms.
Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
Company-paid holidays.
Company
Tidal Wave Auto Spa
Tidal Wave Auto Spa is a car wash chain that provides advanced wash services and cleaning supplies.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-07Acquired
Leadership Team
S
Scott Blackstock
Founder and CEO
Recent News
2025-12-11
Company data provided by crunchbase