Safra National Bank · 3 hours ago
Senior Manager, Internal & External Transfers Operations (Banking)
Miami, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expSafra National Bank of New York is a leading private bank serving high net worth clients. The Senior Manager for Internal & External Transfers Operations will provide senior leadership for wire processing operations, oversee managers and teams, and drive system enhancements to ensure compliance and operational excellence.
Banking
Responsibilities
Own overall performance for wires and back office: throughput, cutoffs, exception aging, repair rates, investigation timelines, and client satisfaction
Set operating cadence: daily/weekly performance reviews, capacity planning, risk reviews, and issue governance; ensure consistent execution across teams
Provide oversight and coaching to managers; set expectations, develop successors, and ensure strong frontline leadership coverage
Define and maintain operating procedures, approval limits, escalation paths, and segregation of duties across the portfolio
Own the multi-quarter roadmap for wire and middle office modernization: straight-through processing, queue tooling, message automation, and control uplift
Partner with Technology to define requirements, prioritize enhancements, and ensure resilient design (availability, monitoring, auditability)
Lead major initiatives (new wire platforms, SWIFT changes, sanction screening enhancements, workflow/case tooling, interface upgrades)
Establish benefits tracking and ensure realized outcomes (capacity, error reduction, faster repairs, reduced operational losses)
Ensure strong compliance and control environment across wires: sanctions screening, callbacks/verification, dual control, approvals, and audit evidence
Sponsor and govern root cause analysis for critical incidents (missed cutoffs, duplicate/erroneous wires, screening failures, client-impact events)
Maintain KRIs/KPIs and risk dashboards; escalate emerging risks and ensure corrective/preventive actions are implemented and sustained
Lead exam/audit readiness for the portfolio; own remediation strategy and timelines for all issues within scope
Represent wires and middle office in governance forums (change management, incident management, risk committees) with executive-ready updates
Coordinate cross-functional resolution with Treasury, Compliance, Fraud, IT, and Branch leadership; ensure clear ownership and rapid execution
Drive a culture of operational excellence, accountability, and client-first decisioning while maintaining regulatory discipline
Qualification
Required
8+ years in banking operations with deep experience in wire transfers and/or payments operations; 3+ years leading leaders (managers)
Strong understanding of wire controls and regulatory expectations (e.g., sanctions screening/OFAC processes, verification/callback practices, audit evidence)
Proven track record delivering system/process enhancements, leading UAT and cutover readiness, and improving operational resilience
Expertise in root cause/problem management and operational risk governance; experience owning audit/exam remediation
Excellent executive communication and ability to influence across Product, Technology, Risk, and Front Office leadership
Payments Operations: 5 years (Required)
Ability to Commute: Miami, FL 33180 (Required)
Work Location: In person
Preferred
Experience with SWIFT operations and international payments investigations/repairs
Experience leading large-scale modernization initiatives or platform migrations in payments
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Safra National Bank
Welcome to Safra National Bank.
201-500 employees
H1B Sponsorship
Safra National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Simoni Morato
Chief Executive Officer
Rafaelo Colombo
Chief Operating Officer
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