MetLife Legal Plans · 1 day ago
AVP Attorney Network Management
Ohio Headquarters, Cleveland, OH, US
Full-time
Hybrid
Senior Level, Lead/Staff
$157K/yr - $175K/yr
8+ years expMetLife Legal Plans is the leading consumer legal service in the United States. The Assistant Vice President is responsible for managing and supporting multiple business processes to ensure operational success and compliance within the attorney network.
ConsultingLegal
Responsibilities
Manage attorney panel including recruiting, training, supervising, evaluating and re-credentialing and communicating with PLFs and visiting PLF offices as appropriate
Lead a team 40 relationship managers to engage, support, educate and manage attorney relationships across the country
Develop communications and strategies to strengthen our relationships, engage, educate and improve the network NPS
Support coverage reviews including coverage determinations and coverage appeals
Manage annual review of network attorney fees to determine if adjustments need to be made to existing fee schedules including negotiation of fees
Maintain and update Participating Law Firm manual on a regular basis
Support and manage virtual panel engagement offering available to members
Lead a team of associates that support scheduling appointments with our attorneys
Support Sales department in completing RFP (request for proposal) responses, plan comparisons, and competitor comparisons
Participate in finalist meetings, customer facing sales calls/presentations as requested by the sales/marketing organization
Partner with our Sales and Legal departments in creating new coverages and/or updating coverage definitions and establish alignment of these changes throughout the organization
Partner with Finance and Legal departments in establishing network and out of network attorney fees for new coverage offerings
Approve special fee requests at firm level during recruitment to our network
Manage attorney panel including recruiting, evaluating, and re-credentialing to including malpractice checks
Manage recruiting of network attorneys including: reviewing and approving all attorney applications
Manage the attorney audit system including assisting accounting with audit standards and cases, determining PLF status related to audit issues and managing training related audit issues
Support and manage responses for member complaints relating to coverage, claims processing and network attorneys
Support and respond to any litigation which may arise from items directly related to position’s management responsibilities
Support company litigation by researching legal issues and/or coaching members of the organization in their responses
Support and manage audit activity and responses related to the panel and claims departments
Obtain and maintain adjustor licenses as deemed necessary for role responsibilities
Manage, coach, train, supervise and develop direct reports
Manage departmental staffing levels, paid time off, performance reviews and compensation
Support budget planning by ensuring staffing and capacity models are kept up to date and reflects work responsibilities across the Attorney Network and Claims Management teams
Participate in user acceptance testing for any changes in process/technology for the Panel Management and Claims departments
Support training of new team members in the Panel Management and Claims departments
Serve as a resource and provide training for other departments on coverage and attorney network issues
Manage the client inquiry system including: review and resolution of difficult inquiries; review allegations of attorney misconduct or poor service; review of attorney status; and categorization of inquiries
Support Strategic Planning efforts and deliver on the organization’s objectives and key results
Support organization with achieving Service Level Agreements and NPS goals
Manage SLA report out requests for Sponsors
Assist Legal, Panel, and Claims organization with other items as required
Ensure that all employees are adhering to and modeling after company Success Principles
Qualification
Required
Bachelor's degree from an accredited university
J.D. from an accredited law school
Must be licensed in good standing in the State of Ohio or have the ability to sit for the State of Ohio bar
Possess a minimum of 8 years of experience as a practicing attorney
Strong leadership skills and ability to work with internal and external partners at all levels
Strong time management skills and an ability to prioritize tasks
Ability to motivate a team to work together to achieve and support organizational goals
Ability to manage team and support the individual goals and objectives of team members
Detail-oriented and well-organized, with the ability to handle a high-volume workload
Self-motivated with the ability to take initiative
Ability to communicate effectively, both verbally and in writing
Ability to analyze and manage client service issues
Ability to handle confidential and sensitive situations and documents
Preferred
Experience in all aspects of the general practice of law and litigation matters
Strong business acumen
Prior experience managing a team
Prior client relationship management experience
Knowledge of the industry, business and product
Strong interpersonal skills
Strong mediation/conflict resolution skills
Ability to coach, mentor and train team members
Ability to think outside the box to resolve issues
Company
MetLife Legal Plans
Life is filled with moments where you might need legal help.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shannon Nihoff
Chief People Officer
Recent News
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