Simplesense · 20 hours ago
Staff User Engagement Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$155K/yr - $180K/yr
7+ years expSimplesense builds, deploys, and sustains the Installation Resilience Platform that enables mission operators to rapidly adapt and respond. They are seeking a motivated and customer-focused Staff User Engagement Engineer to optimize the operational use of data insights through user engagement and technical solutions.
Cyber SecurityNational SecurityPublic SafetySecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
User Outreach and Solutioning: Engage in proactive outreach, sitting side-by-side with our users to deeply understand their current data journey—from the data they care about and why, to the complex, manual steps required to accomplish routine tasks
Rapid Solution Deployment: Quickly engineer and implement solutions, leveraging expertise in Grafana, data visualization, dashboards, and alerting to resolve workflow inefficiencies. Focus on creating force multipliers through reusable community resources and locally deployed operational solutions
Ecosystem Cohesion: Define and drive the vision of a single, cohesive ecosystem for users, ensuring Simplesense applications, self-help resources, and technical support function as a unified system to increase usability and drive adoption
Drive Adoption: Collaborate with users to facilitate adoption of new tools and drive mission effectiveness by developing and curating a comprehensive approach for both in-person deskside training and on-demand virtual videos and tutorials, accelerating onboarding to provide operational improvements quickly
Community Building: Cultivate a vibrant and active user community across facilities to promote best practices, facilitate peer support, and explore new ways to engage with data. Organize events, forums, and platforms to encourage user interaction. Serve as a key liaison conducting on-site training and integration support, adapting workflows to tap into IROC applications
Government Champion Support: Identify and cultivate government champions who show interest in providing best practices to the larger community
Qualification
Required
A minimum of 7 years of professional experience leading user engagement efforts with a focus on practical solution application
Proven experience leading and executing successful large-scale, comprehensive user engagement strategies
Experience in the DoD or industrial technology sectors
Proven experience actively engaging and collaborating with users to identify and deliver solutions that result in measurable adoption
Ability to identify the delta between what a user can do now and what they need to be able to do
Proficiency in problem-solution fit methodologies
Proficiency with Grafana or similar data analytics visualization tools
Demonstrated ability to apply technical solutions to enhance workflows
Proven track record of working directly with development teams to explain complex user behaviors to inform architecture and feature prioritization
Possess deep empathy and a proactive approach to problem-solving to truly understand and identify technological solutions for user challenges
Strong interpersonal and communication skills, both written and verbal
Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC)
Must have, or be able to obtain, a Secret Clearance
Travel requirements to bases: 25-50% travel
Preferred
Familiarity with documentation tools and user training methodologies is a plus
Proficiency in understanding technical concepts related to software applications
Experience in the operational intelligence or industrial technology sectors
Benefits
Equity
Medical, Life, Short-Term Disability, and AD&D insurance
Medical travel coverage
Dental coverage
Vision coverage
401k matching
Company
Simplesense
Rapidly authorize and deploy proven cybersecurity solutions for Industrial Control Systems (ICS) / Operational Technology (OT)
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.82MKey Investors
Leonid Capital Partners
2024-03-05Debt Financing
2023-06-13Convertible Note· $1.04M
2020-12-28Seed· $0.3M
Leadership Team
Eric Kanagy
Co-founder and CEO
Company data provided by crunchbase