Premera Blue Cross · 4 hours ago
Healthcare Call Center Representative
Redmond WA
Full-time
Onsite
Entry Level
$47K/yr - $71K/yr
1+ years expPremera Blue Cross is dedicated to personalized healthcare and is seeking a Healthcare Call Center Representative. This role is responsible for providing exceptional customer service by managing patient inquiries, scheduling appointments, and supporting access to healthcare services.
Cyber SecurityHealth CareInformation TechnologyInsurance
Responsibilities
Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries
Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience
Achieve daily inbound call goals aligned with call volume demands
Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences
Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required
Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements
Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations
Manage patient files, notes, and communication logs to support seamless care coordination
Update records as needed and ensure all patient interactions are documented for future reference
Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed
Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies
Assist in developing improved communication processes to streamline patient services
Qualification
Required
High school diploma or equivalent
One year of customer service experience in a call center, medical office setting, or equivalent experience
Proficiency in Microsoft Office Suite
Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology
Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software
Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment
Preferred
Associate's degree in healthcare administration, customer service, or a related field
Two years of experience in a medical call center or similar environment
Knowledge of medical terminology and healthcare insurance processes
Experience using EPIC
Benefits
Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA, FSA, DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Tuition Reimbursement for qualifying programs
Employee Assistance
Company
Premera Blue Cross
Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services.
1001-5000 employees
H1B Sponsorship
Premera Blue Cross has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (29)
2023 (13)
2022 (25)
2021 (15)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Jeffrey Roe
President and Chief Executive Officer
Talha Ashraf
EVP and CFO
Recent News
2025-12-04
TechTarget
2025-10-31
Company data provided by crunchbase