TEKsystems · 15 hours ago
Desktop Support Technician
Seattle, WA
Full-time
Onsite
Entry Level
$30/hr - $35/hr
1+ years expTEKsystems is a leading provider of business and technology services, seeking an Associate Operations Engineer to join their Tech Desktop team. This role focuses on deploying and supporting end-user compute across multiple locations, handling operational workflows, and contributing to the transition to a modern cloud management model.
Information Technology
Responsibilities
Triage and resolve end‑user incidents and requests via ServiceNow, focusing on laptops, desktops, and peripherals
Perform device imaging, configuration, troubleshooting, and deployment activities
Execute end‑to‑end laptop deployment workflows (receiving, inventory control, asset tagging/labeling, staging, shipping)
Maintain organized stock, ensure accurate recordkeeping, and support order fulfillment to remote users and branches
Support the current on‑prem endpoint environment (Active Directory + SCCM/MECM)
Contribute to the ongoing transition to Intune/Azure (cloud-based device management)
Identify opportunities to reduce manual steps and improve throughput in ServiceNow (status flows, automations, templates, catalogs)
Document procedures and contribute to knowledge base articles for repeatable tasks
Assist with the ~2,000 laptop refresh over the next couple of years and new branch stand‑ups (HQ execution—no travel expected initially)
Qualification
Required
1–3+ years in a hands‑on end‑user/desktop support or operations role in a Windows enterprise environment
Working knowledge of Active Directory (user/device objects, basic administration) and SCCM/MECM (software/patch deployments, collections, imaging concepts)
Experience handling tickets in ServiceNow (intake, triage, updates, closure)
Proven hardware troubleshooting skills (laptops/desktops/peripherals)
Strong organizational skills for warehouse/stockroom tasks (receiving, labeling, inventory, shipments)
Clear, professional communication and the ability to work onsite daily in Tukwila
Preferred
Exposure to Microsoft Intune and Azure AD device management (enrollment, policies, compliance basics)
ServiceNow workflow optimization (catalog items, automations) or scripting interest
Prior experience supporting multi-site environments (financial services or branch operations)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase