Yochana · 22 hours ago
Senior BizOps Engineer (BMC CMDB Admin)
United States
Full-time
Remote
Senior Level
5+ years expYochana is looking for a Senior BizOps Engineer with expertise in BMC Configuration Management Database (CMDB) administration. The role involves managing and evolving the BMC Helix CMDB, ensuring data accuracy, and integrating with other systems while providing operational support and governance.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Hiring Manager
Vikas Adepu
Responsibilities
Administer and maintain the BMC Helix/Remedy CMDB across environments, ensuring data accuracy, completeness, consistency
Define and manage CI classes, attributes, relationships, and normalization rules; design and maintain reconciliation jobs/policies to prevent duplicates and data anomalies
Monitor and optimize Atrium Integrator (AI) jobs, Normalization Engine, and Reconciliation Engine performance; troubleshoot failures, timeouts, and data quality issues
Implement and enforce CMDB governance, including Product Catalog standardization, CI lifecycle states, access controls, and audit policies
Develop and maintain CMDB health dashboards and KPIs (e.g., coverage, correctness, compliance, staleness, relationship density)
Build and support integrations between CMDB and BMC Helix ITSM, Discovery, Asset Management, and third-party sources via Atrium Integrator, REST APIs, CSV/XML
Drive data normalization, reconciliation, impact modeling, and federation strategies for CI sources
Conduct regular data quality assessments, root-cause analysis, and remediation plans for orphaned CIs, broken relationships, improper classifications, and stale attributes
Provide L2/L3 operational support for CMDB incidents, service requests, and changes; adhere to Mastercard ITSM processes (Incident/Problem/Change/Configuration Management)
Create and maintain operation playbooks, SOPs, and knowledge articles; develop automation scripts (where feasible) to improve data management and streamline support
Perform release management tasks related to CMDB changes (product catalog updates, recon models, normalization rules, class extensions), including impact analysis and roll-back planning
Monitor system alerts and respond quickly to failures. Lead sustainable incident response and blameless postmortems
Perform Certificate Renewals on CMDB infrastructure, build automation strategies and plans
Handle any vulnerabilities, build action plans, remediate
Support internal and external audits as requested post approval
Ensure adherence to security, privacy, and regulatory requirements for CI data; manage role-based access and permissions within BMC platforms
Partner with various engineering and support teams like ITSM, Discovery etc, Platform/Tools teams, Security, and Service Owners to ensure CMDB supports Service Mapping, Application Modeling, Change risk assessment, Impact analysis, and Asset/Inventory needs
Qualification
Required
Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience)
5+ years of hands-on experience supporting BMC Helix/Remedy CMDB in enterprise environments
Strong expertise with BMC CMDB (Class Manager, CDM modeling, Normalization, Reconciliation, Atrium Integrator/ETL)
Exposure to Application Modeling, Impact Analysis, Product Catalog configurations, ITSM Foundational Data configurations
BMC Helix/Remedy ITSM modules and their CI dependencies (Change, Incident, Asset, SRM)
Data modeling for CIs & relationships (Business Services, Applications, Compute, Network, Storage, Cloud, etc)
Experience with PostgreSQL/Oracle/MS SQL for CMDB/ITSM backend queries and performance tuning
Scripting/automation (e.g., SQL, Shell, Python or PowerShell for utilities and data fixes)
API-based integrations (REST/SOAP), familiar with curl, swagger, request/payload management, bulk loads (CSV/XML), ETL design and monitoring
Solid understanding of ITSM Processes especially Configuration Management and Change, Incident and Problem management
Excellent analytical and problem‑solving skills with meticulous attention to data quality and attention to detail
Strong communication and stakeholder management; ability to translate technical CMDB concepts into business value
Ownership mindset with the ability to operate in agile and cross-functional teams
Preferred
BMC Certified Administrator – Helix Discovery/CMDB, ITIL Foundation/Intermediate, Linux (RHCSA)
Hands-on experience installing, configuring, and administering BMC Discovery (on-prem/Helix), including: Credential management, scan ranges, probes/sensors, patterns, and TKU updates
Interpreting Discovery patterns, extending or tuning patterns to improve CI population and relationship accuracy
Designing staggered scan schedules, managing scan performance, and validating Discovery → CMDB data flow
Troubleshooting Discovery → CMDB synchronization, mapping to classes, and reconciliation policies
Working knowledge of Linux (RHEL/CentOS/Ubuntu) for: Platform support for BMC components (service management, log analysis, backups, SSL certs, cron jobs)
Shell scripting for log parsing, job orchestration, and file-based data loads
Basic networking, firewall, and DNS concepts relevant to Discovery and integrations
Exposure to Cloud CMDB & Discovery use cases (AWS, Azure, GCP) and tagging standards
Familiarity with Service Modeling and Impact/Event Monitoring tools (e.g., Splunk, Dynatrace, BlazeMeter, AppDynamics, SolarWinds, Prometheus)
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
201-500 employees
H1B Sponsorship
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Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
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