Infosoft, Inc. · 8 hours ago
Customer Service/Order Processing Specialist
Cary, NC
Contract
Hybrid
New Grad, Entry Level
$22/hr - $22/hr
0+ years expInfosoft, Inc. is seeking a Customer Service/Order Processing Specialist to support accurate and timely order management from entry through fulfillment. The role involves collaborating with sales teams and customers, managing orders, and providing excellent customer service while maintaining order information in internal systems.
ConsultingDeliveryHuman ResourcesInformation Technology
Hiring Manager
Jack J
Responsibilities
Manage customer orders and product allocations from entry through fulfillment
Collaborate effectively with cross-functional teams to ensure accurate and timely order processing
Maintain and update order information within internal systems
Deliver exceptional customer service by responding to inquiries and resolving issues promptly
Conduct data analysis and create reports using Microsoft Excel
Process orders using SAP (preferred but not required)
Identify and escalate customer issues as needed to ensure timely resolution
Adhere to company policies, procedures, and compliance standards
Foster a positive team environment while supporting excellent customer experience
Proactively engage with customers to educate them on processes and available service offerings
Qualification
Required
0–3 years of customer service experience, or an equivalent combination of education and experience
Strong computer proficiency, including Windows applications; advanced Excel skills required
Excellent verbal and written communication skills, including prior phone-based customer interaction
Strong organizational abilities with the capacity to multitask and prioritize effectively
Team-oriented, flexible, reliable, and supportive in a fast-paced environment
Strong problem-solving abilities and attention to detail
Preferred
Prior experience with order processing is preferred
Experience with SAP (preferred)
Customer-focused mindset with strong collaboration skills
Ability to work under pressure and meet deadlines
Excellent organizational and multitasking capabilities
Company
Infosoft, Inc.
Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market.
201-500 employees
H1B Sponsorship
Infosoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (37)
2023 (10)
2022 (14)
2021 (19)
2020 (23)
Funding
Current Stage
Growth StageCompany data provided by crunchbase