HireTalent - Staffing & Recruiting Firm · 18 hours ago
IT Help Desk ($20/hr)
Plano, TX
Contract
Hybrid
New Grad, Entry Level
$19/hr - $20/hrHireTalent is seeking an IT Help Desk Specialist to serve as a single point of contact for resolving technology-related issues. The role involves providing Level 1 technical support, troubleshooting problems, and documenting customer requests in the incident tracking system.
DeliveryHuman ResourcesStaffing Agency
Responsibilities
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in our incident tracking system
Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations
Interact with customers and peers to diagnose and resolve problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
Support features, functionality, and usage of specific applications
Provide Level 1 technical support of low to medium complexity
Provide input and update to the technical knowledgebase as necessary
Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
Report problems with procedures and makes suggestions for improvements
Perform related duties as assigned or requested
Qualification
Required
Reliability & Flexibility are extremely important
Strong customer service skills
Effective listening skills
Strong written and verbal communication skills
Good problem-solving skills and decision-making ability
Technical aptitude with PC literacy
Basic knowledge of Windows Operating Systems
Strong enthusiasm and desire to learn
Self-motivation and organization
Ability to learn and apply technical information in a fast-paced, demanding work environment
Ability to follow policies and procedures; attention to detail
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase