University of Chicago · 15 hours ago
EPIC/Business Systems Analyst II
Burr Ridge, IL
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $100K/yr
2+ years expThe University of Chicago is a prestigious institution seeking an EPIC/Business Systems Analyst II to bridge the gap between IT and business operations. The role involves supporting the maintenance and operation of Epic Resolute Professional Billing systems while assisting in troubleshooting and optimizing workflows.
Higher Education
Responsibilities
Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst
Support the creation and maintenance of insurance follow-up workqueues. Help monitor workqueue behavior, escalate issues, and identify simple improvements to workflow efficiency
Participate in testing activities for new functionality and system upgrades. Document results and flag issues to senior analysts and IT teams
Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards
Maintain Epic Master File entries related to professional billing and perform routine updates to provider, facility structure and payer or reimbursement information
Provide day to day support to operational users in areas such as charge review, claim edits, workqueue navigation, basic reporting, and registration or scheduling workflows that impact billing
Assist with small scale project tasks including data collection, workflow documentation, user communication, and simple build tasks. Larger initiatives remain owned by senior analysts
Support adherence to ITIL and change control processes by preparing documentation, submitting change requests, and ensuring updates follow proper review channels
Maintain updated documentation for workflows, build elements, training materials, and configuration references
Troubleshoot application issues within defined scope. Conduct initial analysis, gather details from users, and escalate complex problems to senior team members
Contribute to process improvement discussions by identifying recurring issues or opportunities, while senior analysts own final design decisions
Provide clear communication to operational stakeholders regarding issue status, upcoming upgrades, and basic system changes
Perform related duties as needed to support overall revenue cycle system operations
With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Uses basic understanding of applicable business processes, systems, and industry requirements
Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues
Supports the IT development group in building new systems and enhance existing systems. Assists in coding, testing, debugging, and implementing software solutions. Prepares documentation on system enhancements and/or alternatives
Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems
Performs other related work as needed
Qualification
Required
Minimum requirements include a college or university degree in related field
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline
Resume (required)
Preferred
Bachelor's degree in a related field
Experience supporting Epic Resolute Professional Billing or similar revenue cycle applications
Epic Resolute Professional Billing Administration certification or accreditation
Experience supporting Epic Resolute Professional or Hospital Billing
Understanding of professional billing, scheduling, registration, and claim workflows
Ability to troubleshoot system issues and participate in testing and system updates
Maintains accurate documentation and training materials
Provides clear guidance and support to operational users
Works effectively with senior analysts, IT teams, and clinical staff
Knows when and how to escalate issues appropriately
Strong attention to detail and commitment to accuracy
Adaptable to system upgrades and changing workflows
Customer-focused, supporting operational users and organizational goals
Willingness to learn and stay current on system features and industry practices
Cover Letter (preferred)
Benefits
Health, retirement, and paid time off
Company
University of Chicago
One of the world’s great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe.
10001+ employees
H1B Sponsorship
University of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (341)
2024 (318)
2023 (285)
2022 (233)
2021 (179)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Benedicte Nolens
Distinguished Executive in Residence
Recent News
2025-11-08
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