State of Arizona · 16 hours ago
CUSTOMER SERVICE REPRESENTATIVE 1 & 3
Sierra Vista, AZ
Full-time
Onsite
New Grad, Entry, Mid Level
$16.04/hr - $18.08/hr
0+ years expThe State of Arizona is seeking Customer Service Representatives for their Motor Vehicle Division. The role involves providing motor vehicle services including licensing, titling, testing, and permits, while ensuring the accuracy and security of documents and adherence to regulations.
Government
No H1B
Responsibilities
Learn to process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures
Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required
Learn to administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance
Learn to determine, collect, and evaluate fees, use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory
Learn and participate in process improvement activities, including the use and application of process improvement. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service
Process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures
Answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required
Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance
Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory
Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service
Qualification
Required
Must possess and maintain a valid driver's license
Background check and fingerprinting are required
Knowledge or ability to learn ADOT / MVD rules, regulations, processes, and procedures
Ability to execute customer service principles and best practices
Skills in verbal and written communication with a customer centric focus
Typing or using a keyboard at a rate capable of keeping pace with expected productivity
Ability to adapt to and embrace a changing environment
Ability to adapt to and embrace changes to processes and procedures
Ability to stand or sit for long periods and work outside when necessary
Ability to excel in an office environment
Ability to operate a PC/computer
Ability to operate proprietary MVD software and other office equipment
One year previous MVD experience in title & registration and/or driver's licenses OR upon successful completion of training and adherence to performance standards (typically within 6 months)
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Company
State of Arizona
The State of Arizona provides information about state agencies, services, and employees.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Aletha Della Rocco
Human Resources Business Partner, Talent Acquisition
George McNeely MBA
Chief Human Resources Officer - Arizona Department of Administration - Shared Services
Recent News
Phoenix Business Journal
2025-01-11
The Arizona Republic
2024-01-27
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