ServisFirst Bank · 17 hours ago
Computer Analyst
Birmingham, AL, US
Full-time
Onsite
New Grad, Entry LevelServisFirst Bank is dedicated to providing exceptional financial services, and they are seeking a Computer Analyst to deliver Level 1 technical support to internal clients. This role involves collaborating with IT teams, maintaining support records, and ensuring compliance with regulations while providing excellent customer service.
BankingFinanceFinancial Services
Responsibilities
Provide Level 1 technical support to end-users, resolving hardware, software, and network issues promptly and effectively
Serve as the first point of contact for IT support inquiries, triage and escalate issues as necessary
Assist in IT Support Team owned projects as needed, collaborate with other team members to ensure successful project implementation
Maintain accurate records of support requests, resolutions, and troubleshooting steps using the ticketing system and Confluence
Contribute to the development and maintenance of the IT knowledge base to facilitate self-service support and knowledge sharing
Deliver exceptional customer service, ensuring end-users receive timely and effective assistance with technical issues
Communicate technical information in a clear and understandable manner to non-technical users
Stay updated on emerging technologies and best practices in IT support to enhance skills and knowledge
Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Proven experience in a technical support role, preferably in a banking or financial services environment
Strong analytical and problem-solving skills with a focus on attention to detail
Excellent communication and interpersonal skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Basic understanding of networking concepts and systems administration
Company
ServisFirst Bank
ServisFirst Bank is a full service commercial bank focused on commercial banking, correspondent banking, cash management, private banking and the professional consumer market, emphasizing competitive products, state of the art technology and a focus on quality service.
Founded in 2005
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$119.34M2020-10-27Post Ipo Debt· $34.75M
2017-11-17Post Ipo Debt· $30M
2015-07-15Post Ipo Debt· $34.75M
Leadership Team
Angel Stinson
Senior Vice President/Senior Credit Officer
Jim Holtkamp
Executive Vice President, C.E.O.
Recent News
2026-01-21
2025-12-16
GlobeNewswire
2025-12-16
Company data provided by crunchbase