Massage Envy · 12 hours ago
Franchise Sales Manager
Scottsdale, AZ
Full-time
Hybrid
Entry, Mid Level
2+ years expMassage Envy Franchise, LLC is dedicated to helping people feel their best through total body care. The Franchise Sales Manager will drive growth by selling franchise opportunities, managing the full sales cycle, and ensuring a professional representation of the Massage Envy brand.
Health Wellness & Fitness
Hiring Manager
Billie Llewellyn, CSP, CSC
Responsibilities
Identify and qualify prospective franchisees through online inquiries, referrals, industry events, targeted outreach, and other lead sources
Serve as the first point of contact for all franchise inquiries, delivering a polished and brand-aligned introduction to Massage Envy
Manage leads through FranConnect CRM, ensuring meticulous tracking, timely follow-up, and accurate recordkeeping
Maintain regular communication with prospects through calls, emails, and drip campaigns to build interest and engagement
Partner with marketing to develop campaigns that target ideal franchisee profiles
Follow and execute Massage Envy’s defined sales process, from initial gatekeeping call through to 'Meet the Team' days and final agreement execution
Confidently present the Massage Envy business model, operational support, and financial requirements to qualified candidates
Review and communicate the contents of the Franchise Disclosure Document (FDD), ensuring compliance and understanding
Guide candidates through every stage of the approval process, fostering trust and long-term engagement
Facilitate a smooth transition from the sales process to the operations and construction teams
Provide a formal introduction between the new franchisee and key corporate support contacts
Check in regularly during the first 90 days to address questions, ensure operational alignment, and maintain strong relationship ties
Gather feedback on the onboarding process to recommend improvements
Maintain comprehensive, up-to-date records of all prospect interactions and next steps within FranConnect
Monitor sales metrics, track pipeline movement, and provide weekly performance reports to leadership
Identify stalled prospects and take proactive steps to re-engage them
Manage reminders for follow-up calls, emails, and meetings to ensure no prospects fall out of the pipeline due to missed communication
Regularly audit FranConnect to ensure data is accurate, complete and aligned with reporting standards
Merge duplicate records and remove inactive or unqualified leads
Stay informed on franchise industry trends, competitor activity, and emerging market opportunities
Provide strategic recommendations to enhance lead quality, refine the sales process, and improve conversion rates
Track competitor franchise offerings, price structures, and promotional strategies
Identify differentiators that can strengthen Massage Envy’s value proposition during sales conversations
Research demographic, economic, and business data for potential franchise territories
Evaluate market saturation, consumer demand, and growth potential to prioritize target areas
Plan, coordinate, and execute franchise sales events, webinars, and 'Meet the Team' days
Manage schedules, participant communications, and post-event follow-ups to maximize engagement
Qualification
Required
2+ years in Franchise Sales and/or Franchise Operations (if experience in franchise operations, some previous sales experience is preferred)
Highly self-motivated, detail-oriented, and committed to following an established, results-driven sales process
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Proficiency in FranConnect or other franchise CRM platforms
Exceptional verbal and written communication skills, with a professional and persuasive presence
Ability to understand prospects' needs by listening and tailor presentations accordingly
Strong organizational and detail-oriented skills with the ability to manage multiple prospects and deadlines simultaneously
Possess self-motivation, business acumen, and in-depth analytical skills
Ability to travel when appropriate (25% travel)
Benefits
Medical, Dental and Vision Benefits
Paid Life Insurance
401K
Generous Paid Holidays
Vacation
Sick time
Company
Massage Envy
Massage Envy is a leading wellness franchise providing professional massage, skin care, and assisted stretch services nationwide.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Haycock
Co-Founder
Paul Malek
Chief Financial Officer
Recent News
The Arizona Republic
2023-10-24
2023-10-02
2023-09-01
Company data provided by crunchbase