Ambient · 4 hours ago
Dispatcher (HVAC)
Canton, MA
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $80K/yrMIH Systems Group is a growing company specializing in building commissioning and optimization of complex building systems. They are hiring an HVAC dispatcher to coordinate and schedule service calls, installations, and maintenance tasks for HVAC technicians while providing excellent customer service and maintaining detailed records.
ConstructionCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Coordinate and schedule HVAC technicians for service calls, installations, and maintenance tasks
Communicate with customers to understand their HVAC issues, schedule appointments, and provide updates on service status
Maintain constant communication with HVAC technicians in the field via phone or dispatch software
Keep detailed records of service calls, customer interactions, job status, and technician assignments
Update the company’s dispatching software or system with accurate and timely information
Work closely with the inventory and procurement team to ensure technicians have necessary parts and equipment
Partner with sales and service departments to align on job priorities and customer needs
Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks
Provide excellent customer service and address customer concerns promptly and professionally
Qualification
Required
Previous experience in dispatching, customer service, or a related role, ideally within the HVAC or a similar industry
Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members
Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively
Benefits
Benefits
Company
Ambient
Ambient unites top HVAC teams, renowned for dedication and industry excellence, ensuring solutions for diverse spaces.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LBC Credit Partners
2024-01-10Debt Financing
Leadership Team
Edward Dunlap
Chief Financial Officer
Louis Arzano
Chief Operating Officer
Recent News
Company data provided by crunchbase