BD · 1 day ago
Customer Care Specialist II
USA TX - San Antonio
Full-time
Onsite
Entry, Mid Level
2+ years expBD is one of the largest global medical technology companies in the world, dedicated to advancing the world of health. The Customer Care Specialist II role focuses on providing exceptional customer service, managing orders, and resolving customer issues while meeting business objectives.
Health CareMedical DeviceTechnical Support
Responsibilities
Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates
Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system
Process requests for credit, rebill and returns as needed
Work with Supply Chain to support on-time delivery and other company KPI’s. Meet or exceed established order accuracy and turn-around standards
Handle all customer contacts in a professional and courteous manner
Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies
Manage short supply situations, backorders and manual allocations as required
Input and manage orders for exception products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts
Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies
Ensure that all potentially serious incidents are raised to the appropriate levels of Management
Support promotional sales campaigns and product launches
Resolve service complaints to the satisfaction of the customer within established company guidelines
Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations
Participate in other projects as required
Participate in and contribute to Team Meetings
Provide support to other team members as needed
Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions
Qualification
Required
Working knowledge of Word and Excel
Proven analytical ability
Strong computer skills
Strong team orientation
Excellent interpersonal skills and service orientation
Excellent oral and written communication skills
Ability to multi-task
Continuous and versatile learner
High School diploma or GED
Preferred
Working knowledge of Word and Excel
Proven analytical ability
2+ years of business-related experience in a customer contact center
Within the Healthcare or Medical Device industries
1 year experience with SAP
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President Interventional Segment
Recent News
2026-01-22
Medical Device Network
2026-01-22
Company data provided by crunchbase