Adacel · 22 hours ago
Technical Information Specialist Level II
Orlando, FL
Full-time
Onsite
Mid Level
$58K/yr - $58K/yr
3+ years expAdacel is a company that provides advanced simulation and training solutions, and they are seeking a Technical Information Specialist Level II to provide tier II support and perform hardware and software integration. The role involves troubleshooting advanced Windows/Linux OS and network configuration issues while ensuring effective support for customers' technical needs.
Developer ToolsInformation ServicesInformation Technology
Responsibilities
Answers the incoming Adacel Help Desk calls
Follows standardized help desk support procedures to assist customers with their technical issues
Follows conventional hardware, software, and network troubleshooting procedures to determine if the issues can be addressed at a software level or if hardware replacement is required
Follows conventional testing procedures to repair and configure replacement hardware
Takes the necessary actions to have replacement hardware thoroughly tested and verified by a Technical Specialist II/III
Works with the Logistics department and the Support Specialists in organizing the prompt delivery of replacement hardware to customers
Works with the Support Specialists to follow up on the delivery status of the replacement hardware and ensures that the hardware is operational
Performs and assists with standardized system installations and technical refreshes
Interacts with and performs basic system configurations on standardized simulation systems
Performs system maintenance and software upgrades during annual visits
Performs site visits for service requests
Assists with the maintenance of simulation test beds and demonstration systems
Performs intermediate to advanced hardware and software integration
Provides remote support and system maintenance to customers as necessary
Works on system configuration scripts
Performs remote installations of new simulation software, visual databases, and third party software
Works on designated projects, development initiatives, and procedural improvements
Works on preparing technical documentation which includes, but is not limited to, bill of materials, system drawings, system installation plans, site surveys, installation procedures, maintenance documentation, and customer technical training
Supports internal development and test teams as required
Assists with the testing, selection, and qualification of new hardware
May be assigned as the Project Technical Lead on a designated project, serving as the primary point of contact for all the technical aspects of that project
Performs other duties as assigned by Supervisor
Qualification
Required
Bachelor's degree in Computer Science or a related field, or equivalent work experience
Proven field service experience working with computers, audio visual equipment, networks, and/or system deployments
Some experience supporting and troubleshooting Linux (CentOS & Red Hat) applications and distributions
Practical experience supporting and troubleshooting Microsoft software and operating systems
Practical experience troubleshooting computer hardware with basic computer malfunctions (Memory, Video Card issues, Mouse/Keyboard issues, Audio issues, & Networking)
Working knowledge of computer hardware repair, troubleshooting, and configuration
Working knowledge of system design
Advanced knowledge of using Microsoft Windows XP, Windows 7, and Windows 10
Advanced knowledge of Linux applications and distributions (Centos, Red Hat, Fedora, & Ubuntu)
Proficient using Microsoft Office products such as Word, Excel, PowerPoint, and Outlook
Experience installing complex hardware and software systems
Experience configuring and troubleshooting Windows/Linux Ethernet networks
Experience scripting in bash, python, batch, AutoIT or Perl
Working knowledge of network configurations, troubleshooting, and installations
Working knowledge of AutoCad, SketchUp, and/or Visio software
Excellent customer relations skills
Good interpersonal communication skills
Good time management, prioritization and multi-tasking skills
Ability to work with minimal supervision
Ability to travel up to 65%
Job is on-site
Ability to adhere to Adacel's Drug Free Workplace Policy
Ability to pass an Adacel background check while employed
Ability to travel worldwide over 65% of the time
Must currently have or have the ability to obtain a U.S. passport
Must be able to pass an FAA background check
Must be able to use simple hand tools
Occasional lifting – up to 50 lbs
Repetitive wrist, hand, and finger movement
Preferred
3 years of Simulation (Flight, Driver, Air Traffic Control, War game) experience
A+, Network+, Linux+, and/or MCP certification(s)
Knowledge of Aviation and/or Air Traffic Control practices and concepts
Bi/Multilingual (French and/or Spanish)
Benefits
Healthcare Benefits, Dental and Vision
401K
And more!
Company
Adacel
Welcome to Adacel - a world leader in air traffic management and air traffic control simulation and training solutions.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-27IPO
Leadership Team
Julie Novell, MHRM, PHR
Human Resources Business Partner
Recent News
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