myLaurel® · 4 hours ago
Director of Partner Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
$150K/yr - $165K/yr
5+ years expmyLaurel® is seeking a clinically-adept and highly experienced Director of Partner Operations to lead the strategic management and operational success of their key hospital and health system partnerships. This pivotal role requires a strong fusion of clinical knowledge, expert project management, and strategic account leadership to drive the successful implementation and ongoing clinical value realization of their programs within complex hospital environments.
Hospital & Health Care
Responsibilities
Account Ownership: Serve as the dedicated operational lead for assigned hospital system partners, owning overall relationship health, partner satisfaction, and driving the achievement of established clinical outcomes
Deep Clinical Integration: Engage directly with hospital department leads, CMOs, CNOs, and operational leaders to understand clinical pathways and ensure seamless integration of our programs into existing hospital workflows
Value Realization: Proactively identify growth opportunities by continuously demonstrating the clinical and economic ROI of the partnership to executive stakeholders
Relationship Cultivation: Build and maintain high-trust, long-term relationships with mid-to-senior level hospital executives
End-to-End Management: Lead and execute the full project lifecycle for new partner implementations, including detailed planning, resource allocation, and risk management
Implementation Oversight: Drive the clinical and operational onboarding process, ensuring rapid time-to-value and smooth integration with hospital IT/EMR systems
Cross-Functional Coordination: Act as the primary operational hub, expertly coordinating internal teams (Product, Clinical Ops, Technology) to meet partner commitments and milestones
Performance Tracking: Oversee performance governance, and present regular, data-driven operational and clinical health reports to executive stakeholders, both internal and external
Issue Resolution: Act as the highest-level operational escalation point, managing and resolving complex clinical workflow issues swiftly to minimize disruption
Analytics & Strategy: Translate performance reports and KPIs into actionable strategic plans and operational adjustments necessary to meet or exceed targets
Qualification
Required
5+ years of progressive experience in strategic account management, partner operations, or complex project management specifically within the hospital/health system space
Bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences (e.g., Nursing, Allied Health), or a related field
Strong, demonstrable understanding of hospital clinical workflows, service line operations, and the financial/operational challenges of acute care delivery
Proven expertise in leading and managing large-scale, complex implementation projects, demonstrating exceptional organizational skills
Exceptional executive-level communication, presentation, and negotiation skills, with proven ability to influence hospital administrators and clinical leadership
Ability to travel up to 50% to manage critical partner relationships and implementations
Benefits
Fully Remote – Work from anywhere in the U.S.
Unlimited Vacation (after 90 days)
Choice of 6 Aetna Medical Plans (effective after 1 month)
Dental & Vision Coverage
401(k) Plan
Company-provided laptop & accessories
Mission-driven culture focused on growth and patient care.
Company
myLaurel®
Despite ongoing advancements in healthcare, systemic inefficiencies persist, leading to inappropriate points of care utilization and over-reliance on hospitalizations and Emergency Department (ED) visits.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Gallucci
Chief Financial Officer (Co-founder of predecessor entity, Nobis)
Branko Kolvek
Chief Operating Officer
Recent News
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2025-06-04
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