Ticket Crushers, A Law Corporation · 2 hours ago
Director of Operations
Darien, CT
Full-time
Onsite
Director/Executive
7+ years expCrisprecruit is looking for a Director of Operations to lead the operational backbone of a mid-size Connecticut law firm. The role involves building operating systems, restructuring teams, overseeing LegalShield operations, and championing post-acquisition integration to enhance client experience and operational efficiency.
ConsultingLaw EnforcementLegalProfessional Services
Responsibilities
Build the operating system: Stand up SOPs, KPIs and OKRs, and a weekly operating cadence with dashboards, reviews, and clear ownership
Restructure teams for throughput: Move EAs and paralegals into a pooled model, set service levels, and allocate resources to match demand
Stand up a true intake function: Define roles, metrics, scripts, and QA to convert consistently and improve client experience
Oversee LegalShield operations with a metrics mindset, partnering with the lead attorney and office leadership to sustain award-level performance
Champion post acquisition integration. Blend WWB’s client centric, relationship driven strengths with a modern, data guided operating rhythm, clear standards, and shared accountability. Work in step with the Soloway Group PC change team
Upgrade systems and vendors: Manage the IT provider, improve data hygiene and security, and implement practical AI where it saves time and reduces errors
Recruit, coach, and level up talent: Hire, performance-manage, and, when needed, make tough calls that protect standards and pace
Lay the MSO foundation: Document the playbook so shared services can scale across new firms as acquisitions ramp
Qualification
Required
7 to 12+ years leading operations in a law firm or professional services setting with multi-team scope
M&A integration or roll-up experience is a plus
Process mapping, SOP writing, KPI and OKR implementation, dashboarding, resource planning, and meeting cadences
Proven record shifting culture from silos to team, including hiring, coaching, and performance management
Comfortable piloting AI, improving workflows, and partnering with vendors to raise speed and quality
Energetic, humble, collaborative, and obsessed with getting 1 percent better daily
Values include Available and Responsive, Collaborative, Capable, and 1% Better Than Yesterday
Company
Ticket Crushers, A Law Corporation
The experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI") charges.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Christopher D'Anjou
Attorney At Law/Managing Partner
Stephanie Martinez
Chief Operations Officer
Recent News
Heidelberg Materials North America
2025-06-03
Company data provided by crunchbase