e123 · 2 weeks ago
Sr. Implementation Project Manager
United States
Full-time
Remote
Senior Level
6+ years expe123 is a Work From Anywhere company that helps businesses manage the complex world of insurance. They are seeking a Senior Implementation Project Manager to lead high-stakes client implementations, ensuring timely and high-quality delivery while mentoring junior project managers.
Health CareHealth InsuranceInternetLife InsuranceService Industry
Responsibilities
Own the end-to-end project schedule and delivery for enterprise-level implementations. Build, maintain, and rapidly refine complex project plans
Partner with technical team members during the SOW drafting phase to 'reality check' and plan timelines, resource availability and realistic go-live dates
Act as the proactive glue between our technical team and the client. When obstacles arise, you don't just report them - you ensure rapid solution generation and reorganize the project to keep milestones on track and the momentum high
Identify recurring friction points in our delivery model and build better project tools (playbooks, dashboards, launch plans, etc.) to eliminate them
Serve as the primary contact for senior and junior client team members. Translate technical status into business impact and hold internal and external stakeholders accountable to deadlines, while also addressing issues
Set the 'Gold Standard' for PM excellence. While not a direct people manager, you will mentor junior PMs on best practices for managing high-value, complex projects
Qualification
Required
Insurtech/HealthTech Domain Expertise: 6+ years of PM experience in insurance or healthcare software. Familiar with the language of carriers and distributors (enrollment, distribution, etc)
Advanced Project Management Skills: Highly organized with a mastery of PM software (e.g., SmartSheet, Microsoft Project). Proven track record of managing projects with $100k+ ACV through to a successful go-live while meeting deadlines and managing resources
Technical Literacy: Ability to manage technical projects and speak the language of configuration specialists and software engineers
High-Fidelity Communication: The ability to command a room of senior executives and technical architects alike. Can simplify complex technical delays into clear next steps for non-technical stakeholders. Comfortable guiding clients through change management. Love mentoring others
Strategic 'Operator' Mindset: You possess the ability to see the 'Big Picture' of a high value launch while maintaining an obsessive attention to the micro-details of a project schedule
Process-Building DNA: Evidence of having built or significantly improved an implementation toolkit or Project Management Office (PMO) structure, including leveraging AI
Resilience & Agility: Experience working in fast paced, scrappy SaaS environments with frequent project pivots. You can collaboratively get results while not taking no for an answer
Company
e123
The leading life and health insurance distribution management system.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2020-06-01Private Equity
Leadership Team
Fred Studier
Chief Executive Officer
David Jaeger
Founder and Chief Product Officer
Recent News
2025-11-03
Company data provided by crunchbase