Implementation Specialist/Customer Success Manager PA jobs in United States
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LinkIt! · 12 hours ago

Implementation Specialist/Customer Success Manager PA

positionPennsylvania, United States
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

LinkIt! is seeking a passionate and driven Implementation Specialist/Customer Success Manager to join our growing team. You’ll play a pivotal role in ensuring the successful implementation and adoption of our innovative solutions across schools and districts, involving close collaboration with various teams to deliver exceptional customer experiences.

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Responsibilities

Lead clients through onboarding and implementation, ensuring a smooth transition and certification of success
Design and deliver impactful training sessions and professional development workshops (virtual and in-person)
Foster relationships with school and district staff, ensuring satisfaction and program success
Oversee accounts throughout their lifecycle, from onboarding to renewals
Respond to support requests, troubleshoot issues, and escalate complex problems as needed
Maintain updated product and enhancement documentation
Travel up to 50%-60% to meet with clients on-site

Qualification

K-12 software applicationsCustomer success managementAccount managementProject managementProblem-solvingPublic speakingGoogle WorkspaceMicrosoft OfficeSalesforceCommunication skillsOrganization skillsTime management

Required

Must live in the PA area
Bachelor's degree (B.A. or B.S.) in Business, Technology, Education, or a related field
3-5 years in education, consulting, product development, SAAS implementation, account management, customer success, or product support
Familiarity with K-12 software applications for special programs (e.g., MTSS/RTI)
Exceptional communication, organization, public speaking, and problem-solving skills
Proficient in project and time management
Comfortable using tools like Google Workspace, Microsoft Office, and Salesforce
Must be authorized to work in the U.S. without sponsorship

Preferred

Experience in K-12 education or educational technology is a strong plus

Benefits

Comprehensive package including vacation
Holiday pay
Health, vision, and dental insurance
A 401(k) plan (no match)
Performance-based bonus

Company

LinkIt!

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LinkIt! is a developer of a data driven software platform intended for schools and K-12 service providers.
dateFounded in 2010
location
New York, New York, USA
people-size51-200 employees
web-link
http://www.linkit.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Serent Capital
2022-12-19Series A

Leadership Team

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Joshua Powe
Founder & Executive Chairman
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Recent News

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LinkIt!, an American K-12 teaching achievement evaluation software provider, received its first investment since its establishment 12 years ago
2022-12-21
Company data provided by crunchbase