Axon · 1 hour ago
Professional Services Manager, Axon Fleet
Scottsdale, Arizona, United States
Full-time
Onsite
Mid Level
3+ years expAxon is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and cloud software. The Professional Services Manager role is a customer-facing position responsible for deploying network, hardware, and software solutions for Axon’s Fleet solutions, ensuring a professional implementation experience for clients.
ElectronicsGovTechHardwareSoftware
Responsibilities
Identify and implement solutions within minimal assistance in a fast-paced environment
Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations
Conduct training sessions with customer technical points or contact and end users on Axon specific product applications
Create accurate computer network diagrams and documentation for design and planning of network communication systems
Customer coordination and execution of field commissioning tests
Deliver timely and detailed project deployment reports
Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale
Escalate product irregularities and problems to Product Managers during site deployments
Maintain regular and predictable attendance
Synchronize the operation of Axon products as they apply to the Fleet solutions
Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products
Troubleshoot applications, computers, networks and products
Validate the quality of 12V DC sub-contractor installations
Qualification
Required
Ability to perform job functions from any location with minimal oversight
Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required
Flexibility to take on additional projects and adapt to changes in priorities
Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment
Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)
Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician)
Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred)
Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking
Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN
A valid driver's license is required and must be maintained throughout employment
Preferred
A+, Network + or equivalent preferred
Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician
Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
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