Atmosphere TV · 4 hours ago
Help Desk Analyst
Austin, TX
Full-time
Onsite
New Grad, Entry LevelAtmosphere TV is the leading streaming TV platform built specifically for businesses. They are seeking a Help Desk Analyst to support their internal hardware and software environment, troubleshoot technical issues, and ensure employee productivity.
Media and EntertainmentTVVideo Streaming
Responsibilities
Setup, support, & troubleshoot laptops, workstations, printers and network
Manage configuration & security for MacOS w/ Jamf and Crowdstrike & Windows with Intune & Crowdstrike
Resolve or escalate IT support tickets in a timely manner with a high level of customer service
Install and configure desktop applications and cloud/SaaS services
Manage user accounts and permissions within Okta, Rippling, and Google Workspace
Assist HR with onboarding and offboarding processes, ensuring smooth transitions
Onboard new employees by providing equipment, access, and tools needed
Conduct routine inventory audits (hardware/software/security) for compliance with IT standards & policies
Assist with network setup, maintenance, and troubleshooting
Contribute to process any policy improvements and provide IT support of company-wide initiatives
Create and update documentation for common technical issues, resolutions, and standard operating procedures
Qualification
Required
Proficiency with macOS, iOS, and tvOS, including setup and troubleshooting
Experience with Okta, Google Workspace Slack
Familiarity with Rippling IT is a strong plus
Proficiency in troubleshooting and analyzing issues using a systematic approach
Help desk support experience, preferably in a distributed office/remote environment
Multitask in a fast-paced environment while maintaining an emphasis on detail and quality
Good organizational skills, communication, and interpersonal skills with an attention to detail
Able to manage multiple projects in a fast-paced, deadline-driven environment
Must be flexible with taking on new responsibilities and proactive in researching solutions to technical issues
Benefits
Company Equity
Company 401(k) with employer matching
Competitive insurance plans
Flexible Time Off Policy
Company
Atmosphere TV
Atmosphere is the world's leading streaming TV service for businesses, offering original, audio-optional TV channels.
Founded in 2019
201-500 employees
H1B Sponsorship
Atmosphere TV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$276.44MKey Investors
Trinity CapitalSageview CapitalBridge Bank
2025-05-28Debt Financing· $62.7M
2023-02-07Series D· $65M
2022-01-04Series C· $80M
Leadership Team
Blake Sabatinelli
CEO
John Resig
President, Co-Founder
Recent News
2025-10-02
Company data provided by crunchbase