Serco · 5 hours ago
Junior Benefits Specialist (Full Time 100% Remote)
United States
Full-time
Remote
Entry Level
3+ years expSerco is the Americas division of Serco Group, plc, with a focus on Defense, Citizen Services, and Transportation. They are seeking a Junior Benefits Specialist who will assist customers with inquiries about military benefits and resources, ensuring accurate and empathetic communication while documenting client interactions.
AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Identify and coordinate advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits)
Determines the nature of the inquiry to provide accurate and concise answers
Provides information requested or refers the client to appropriate military or community resources
Provides prompt and empathetic communication with the customer via phone, and email
Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites
Respond to complex questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations
Documents all client interactions in a customer relationship management (CRM) program and provides researched, documented answers to callers and anyone requesting questions about military benefits
If applicable, be involved in facilitating retirement estimate calculations utilizing related software
Qualification
Required
A U.S. citizenship
A NACI submittal with favorable adjudication
A Bachelor's degree required
A minimum three (3) years of experience administering benefits programs
An excellent verbal and written communication skills
A strong understanding of the Veteran Affairs benefits and compensation programs
Good analytical and problem-solving skills
An excellent time management skills with a proven ability to meet deadlines
The ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly
To be proficient with Microsoft Office Suite or related software
Customer Service experience
To work self-sufficiently and productively
To provide own internet service and cell phone
To be available during these work hours: 0800-1700 ET
Preferred
Experience with Military Benefits is a plus
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
Company
Serco
Serco is a provider of professional, technology, and management services to government.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1988-05-12IPO
Leadership Team
Andrew Head
CEO, Serco Asia Pacific
Michael LaRouche
Chief Executive Officer, North America
Recent News
2025-12-31
2025-11-27
2025-10-13
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