NEOGOV · 2 days ago
Motor Vehicle Specialist
Nashville, NC
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $64K/yrNEOGOV is a company that provides innovative solutions for government agencies, and they are seeking a Motor Vehicle Specialist. This role involves performing administrative support and data entry tasks related to the assessment of motor vehicle records and assisting the public with inquiries about motor vehicle taxes.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs responsible administrative support and data entry tasks in the assessment of motor vehicle records
Imports North Carolina Department of Motor Vehicles records for vehicle license renewals and new vehicle data on a monthly basis; crosschecks and deletes duplicate information, runs a values exception report; situses vehicles, entering location codes by taxing jurisdictions within the County; enters data into a computerized database
Reviews records to ensure customers are taxed in the correct tax district
Adjusts tax bills as a result of vehicle sales; processes refunds; processes refunds out of two different systems; creates amended bills for vehicles with tag expiration of one year
Reviews and makes decisions concerning appeals of vehicle valuations; meets with taxpayers after motor vehicle tax bills are sent; reviews requests for adjustments or releases of taxes; prorates, releases or refunds taxes based on proof; researches problems in records and reconciles; works closely with DMV staff to address issues; researches antiques, RVs and trailers, incorrect tax districts; checks to ensure military and church vehicles are assessed by the state; collaborates with supervisor on valuation appeals or controversial issues and valuation problems as needed
Prepares tax scrolls, levies, accounts receivable and refund reports
Creates and maintains a variety of files and records, composes and sends confidential correspondence relating to motor vehicle tax listings and bills
Handles and processes public inquiries about tax assessment issues; answers questions from owners about values applied and assists the public to list real and personal property as needed
Performs related duties as required
Qualification
Required
Graduation from high school supplemented by coursework in billing or collections and/or customer service including considerable experience with office technology; prefer experience working with tax listing or collections; or an equivalent combination of education and experience
Considerable knowledge of accepted practices, methods and procedures in listing real and personal property and evaluation of personal property, specifically motor vehicles
Considerable knowledge of modern office practices and procedures including computer operations and applications related to valuing motor vehicles and financial reporting
Working knowledge of State laws and County policies and procedures governing the assessment and evaluation real and personal property
Working knowledge of the operations, functions and procedures of the County Tax Department and interrelationships of the assessment, listing, billing and collections processes
Working knowledge of tax billing procedures
Skill in collaborative conflict resolution and customer service excellence
Ability to work accurately with data and figures, accurately perform mathematical calculations required in tax listing and prepare required reports
Ability to interpret pricing guidelines and apply judgment to appeals and problem-solving
Ability to analyze factors influencing the value of motor vehicles and exercise judgment in the determination of values
Ability to communicate effectively in oral and written forms and to exercise tact, courtesy and diplomacy in communicating technical information and processes with difficult customers
Ability to interpret and explain policies, processes and procedures and to handle sensitive and controversial tax appeals
Ability to develop and maintain effective working relationships with County officials, supervisors, coworkers, attorneys and the general public
Benefits
Group Health Insurance
Group Dental Insurance
Group Life Insurance
Short Term Disability Insurance
Retirement
NC401(k)
457 Deferred Compensation
Special Separation Allowance
125 Flexible Benefit Plan
Direct Deposit
Credit Union
Vacation Leave
Sick Leave
Holidays
Military Leave
Civil Leave
Family Medical Leave Act
Employee Assistance Program (EAP)
Wellness Center and Telemedicine
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase