Formic · 10 hours ago
Regional Lead Field Service Engineer
Chicago, IL (On-Site)
Full-time
Onsite
Senior Level
5+ years expFormic is on a mission to revolutionize American manufacturing by making automation accessible to all manufacturers. As a Regional Lead Field Service Engineer, you will lead a small team while performing field service work and providing technical leadership, ensuring consistent service delivery and supporting customer operations.
Industrial AutomationManufacturingRoboticsSoftware
Responsibilities
Perform advanced preventative, corrective, and predictive maintenance on robotic manufacturing cells
Respond to and lead resolution efforts for complex or high-impact service issues
Serve as the escalation point for customer down situations within the region
Provide on-site technical leadership during critical production interruptions
Support flexible regional coverage based on service demand and operational needs
Provide on-site production support and informal training to customer operators and technicians
Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards
Act as the senior technical resource for 2 to 4 Field Service Engineers in the region
Mentor and coach engineers through hands-on guidance, troubleshooting support, and technical review
Provide technical validation and sign off on work performed by less experienced engineers
Reinforce technical standards, safety practices, and service quality expectations
Share best practices and lessons learned to improve regional service execution
Provide day-to-day direction to local Field Service Engineers and own team-level scheduling, coverage, and work assignment coordination
Coordinate service priorities and escalations within the team to minimize customer impact
Support onboarding and field ramp-up for new engineers
Participate in technical interviews and hiring decisions as needed
Monitor system performance remotely using Formic dashboards and tooling
Ensure accurate and timely service documentation, including root cause analysis and follow-ups
Identify recurring issues, systemic risks, and opportunities for fleet-wide improvement
Communicate field insights to Engineering, Continuous Improvement, and Service leadership
Build trusted, professional relationships with plant managers, operators, and technicians
Communicate clearly and calmly with customers during high-pressure service events
Represent Formic’s mission and operating principles with a customer-first mindset
Qualification
Required
5+ years of hands-on field service experience supporting robotics or industrial automation systems
High-level technical proficiency across mechanical, electrical, controls, and robotic systems
Experience working with industrial robots from one or more major manufacturers
Proven ability to independently diagnose and resolve complex system-level issues
Demonstrated experience mentoring or leading other engineers in the field
Strong communication skills in customer-facing environments
Willingness to travel approximately 50 percent of the time within the US
Preferred
Prior experience acting as a technical lead or informal team leader
Experience supporting distributed or multi-site manufacturing environments
Background in uptime-critical industries such as food, packaging, CPG, or logistics
Company
Formic
At Formic, we make automation simple. We're dedicated to helping manufacturing businesses across the United States supercharge their productivity.
51-200 employees
H1B Sponsorship
Formic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$59.87MKey Investors
Humanoid GlobalMitsubishi Electric Innovation FundBlackhorn Ventures
2025-10-27Series Unknown· $0.47M
2025-10-21Corporate Round· $0.1M
2024-10-21Series Unknown
Leadership Team
Saman Farid
Founder & CEO
Recent News
initialized.com
2026-01-14
alleywatch.com
2025-11-03
Humanoid Global Holdings Corp.
2025-10-27
Company data provided by crunchbase