Hyundai Capital America · 18 hours ago
Customer Experience Communication Associate
Irvine, CA
Full-time
Hybrid
Entry, Mid Level
$64K/yr - $96K/yr
2+ years expHyundai Capital America is a leader in providing financial products tailored to meet the needs of automotive customers. The Customer Experience Communication Associate will support the company's customer experience strategy by ensuring all customer-facing content is consistent and engaging, while collaborating with cross-functional stakeholders to enhance overall customer satisfaction.
Financial Services
Responsibilities
Customer Communication Management: Review, draft and edit customer communications, (emails, letters, digital messages), ensuring they are clear, consistent, and customer friendly and enhance customer satisfaction, retention, and brand loyalty
Digital & Video Content Creation: Plan, script, and produce “how-to” videos utilizing storytelling and video creation tools to simplify complex topics and enhance customer understanding of basic tasks (e.g., how to make an online payment)
Social Media Monitoring (Brandwatch): Gather customer feedback and sentiment trends from social media platforms (e.g., Facebook, X/Twitter, LinkedIN, Reddit) using Brandwatch tool. Summarize findings and share key insights with stakeholders to enhance customer experience
Cross-Functional Collaboration: Partner with internal stakeholders (Legal, Compliance, Marketing, Operations) to coordinate updates, obtain approvals to ensure aligned messaging, smooth implementation of new communication initiatives and consistency across communication channels
Reporting & Documentation: Maintain a log of all updated communications, track communication performance metrics, present actionable insights to leadership and assist in reporting improvements
Qualification
Required
Minimum 2-4 years' related experience in customer communication processes, communication material and customer feedback analysis and reporting
Hands-on experience creating videos (tutorials, explainers, or training videos)
Experience using social listening tool Brandwatch
Bachelor's degree in business, communications or related field; or equivalent work experience
Exceptional writing and editing skills, with a strong grasp of tone, clarity, and empathy
Proficiency in video editing tools (Adobe Premiere Pro, After Effects)
Understanding of brand voice, tone, and customer experience principles
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Strong attention to detail with a customer-centric approach
Preferred
Training or certification in UX writing, or video editing a plus
Benefits
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice
Company
Hyundai Capital America
As a captive auto finance company, we achieve success by helping our partners succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DK Kwon
CEO Advisor
Marcelo Brutti
Chief Executive Officer
Recent News
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