Venchi · 7 hours ago
Retail Shift Supervisor
Aventura, FL
Full-time
Onsite
Mid LevelVenchi is a global leader in chocolate and gelato, committed to craftsmanship and well-being. They are seeking a highly motivated Shift Supervisor to manage day-to-day store operations, ensuring excellent customer service and team performance in a dynamic retail environment.
E-CommerceGiftSnack Food
Responsibilities
Create a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our store
Support the store manager in managing the day-to-day operations of the store
Ensure your team is working effectively and ensure customers are at the heart of everything you do
Work on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc…
Assist and support the store manager with day-to-day operational priorities and run the shop in their absence
A supervisor must be hands-on & willing to chip in as and when necessary
Be proactive towards achieving targets, planning the shift according to the goals, and placing the team members in the right positions to maximize every opportunity
Open and close the store using the daily checklists
Cash handling and reconciling the cash register daily
Always maintain a clean, safe workplace and adhere to health and safety legislation
Encourage clear and engaging communication between team members and upwards
Monitor, support, and coach the team to ensure they reach their potential
Keep the store manager aware and informed of the team’s and team members’ individual performance
React and adapt quickly to change and make timely, thoughtful decisions
Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement
Qualification
Required
Highly motivated and experienced Shift Supervisors
Create a ‘unique Italian welcoming environment' full of warmth and friendliness to customers
Support the store manager in managing the day-to-day operations of the store
Ensure the team is working effectively and ensure customers are at the heart of everything
Work on your feet in a fast-paced environment
Slide between duties from selling, refilling the store's needs, visual merchandising, cash handling, employee coaching, processing register transactions
Confident in interacting with people
Lead their team by example
Satisfaction from knowing great service has made a customer's day better
Understanding of operational KPI's, including sales, waste, and labor
Assist and support the store manager with day-to-day operational priorities
Be hands-on & willing to chip in as necessary
Proactive towards achieving targets and planning the shift according to goals
Open and close the store using daily checklists
Cash handling and reconciling the cash register daily
Maintain a clean, safe workplace and adhere to health and safety legislation
Encourage clear and engaging communication between team members and upwards
Monitor, support, and coach the team to ensure they reach their potential
Keep the store manager informed of the team's and team members' individual performance
React and adapt quickly to change and make timely, thoughtful decisions
Ensure the team consistently delivers great customer service and provides the best product according to Venchi guidelines and mission statement
Leading from the front, setting an example for the team
Exceptional customer service and operational standards
Demonstrate a ‘growth mindset', always being proactive
Must be a quick learner, have a positive can-do attitude
Ability to multitask and think on your feet
Comfortable working evenings and weekends
Friendly and energetic, enjoys working as part of a team
Benefits
401k matching (up to 4%)
Health & dental benefits
Competitive PTO
Cash tips acquired weekly & shared evenly amongst the team: credit card tips averaging $5-7 per hour (Tips not guaranteed, subject to vary).
Sales incentive monthly bonus
Flexible shift patterns: morning, evening, and weekends are needed.
Venchi employee discounts in-store and online.
Free & fresh gelato & espresso during your shift.
Company
Venchi
Venchi is an e-commerce store that offers a comprehensive range of desserts such as chocolates and gianduia bars.
Founded in 1878
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Niccolo Doni
CFO - North America
Recent News
2025-06-16
2025-05-08
Company data provided by crunchbase