USAJOBS · 15 hours ago
Supervisory IT Specialist (Plcypln/Custspt)
Austin, Texas, USA
Full-time
Onsite
Mid, Senior Level
$109K/yr - $142K/yrUSAJOBS is seeking a Supervisory IT Specialist in the Office of Information Technology. The Mid-Shift Supervisor will lead Major Incident Management operations, ensuring rapid response to critical IT outages affecting VA services nationwide, while supervising staff and maintaining communication with stakeholders.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Supervise staff including Shift Leads, Incident Managers, and Incident Coordinators
Conduct performance appraisals, set goals, and manage evaluations
Develop Individual Development Plans (IDPs) and identify training needs
Approve leave and overtime in compliance with policy
Lead and integrate Major Incident Management services across OIT and subordinate organizations
Manage project planning, prioritization, risk, cost, and resource allocation for incident operations
Develop and execute strategic, communication, and operational plans aligned with agency priorities
Formulate and implement policies impacting enterprise-wide IT operations
Direct technical teams for maintenance and improvement of networks, systems, and databases
Assign incident roles, approve communications, and ensure quality of service during major incidents
Deliver rapid response and customer support during critical IT outages affecting nationwide operations
Oversee incident lifecycle activities: detection, containment, eradication, recovery, and lessons learned
Communicate regularly with stakeholders, including SES leadership, through meetings and reports
Draft and release incident notifications, after-action reports, and root cause analyses
Represent the organization in conferences, seminars, and work/study groups; perform other duties as assigned
Qualification
Required
Education must be from an accredited institution recognized by the U.S. Department of Education
All academic degrees and coursework must be from accredited or pre-accredited institutions
Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate
Attention to Detail - Is thorough when performing work and conscientious about attending to detail
Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
Experience managing unscheduled service interruptions, including written notifications, resource gathering, telephonic bridge communication, technical research and investigative analysis
Developing IT SOPs, desk references and/or policies
Participating in the planning of strategic goals as they relate to the management of major incidents
You must be a U.S. Citizen to apply for this job
To be considered for this position, you must complete all required steps in the process
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageRecent News
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