Poulton Associates LLC · 4 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expPoulton Associates LLC is offering a great opportunity for a Customer Service Representative to join their Client Support Team. The role involves providing excellent customer service to retail insurance producers and assisting them with catastrophe insurance policies through an online platform.
ConsultingInsuranceProfessional Services
Hiring Manager
Caitlin Scanlan, PHR
Responsibilities
Build and maintain professional, productive working relationships with fellow Support Team members, Brokers/Producers and Clients
Have knowledge of insurance practices
Identify customer needs and recommend solutions
Be able to diffuse escalated situations
Demonstrate strong verbal and written communication skills
Be a team player who can work independently
Stay abreast of new products, procedural changes and market trends
Demonstrate excellent time-management skills and manage multiple concurrent projects with shifting priorities
Service new and existing retail producers and their staff members
Respond to and resolve retail producers and client concerns and inquiries
Manage the marketing process, coordinating with retail producers to help them make best use of the on-line platform
Deliver recommendations to retail producers as to the coverage features of our products
Comply with internal systems, processes and procedures
Provide support on other tasks as assigned
Qualification
Required
HS Diploma or equivalent
Proficiency in Microsoft Windows, Word, Excel, Outlook Client
1-3 years of Call Center experience
Build and maintain professional, productive working relationships with fellow Support Team members, Brokers/Producers and Clients
Have knowledge of insurance practices
Identify customer needs and recommend solutions
Be able to diffuse escalated situations
Demonstrate strong verbal and written communication skills
Be a team player who can work independently
Stay abreast of new products, procedural changes and market trends
Demonstrate excellent time-management skills and manage multiple concurrent projects with shifting priorities
Preferred
1-5 years of experience in servicing personal or commercial lines property and casualty insurance accounts is a plus
Benefits
Paid Time Off (PTO)
Paid Holidays
Generous benefits package including health, dental, vision, 401(k), etc.
Employee Stock Purchase Plan
Tuition Reimbursement
Student Loan Repayment Program
Company
Poulton Associates LLC
Poulton Associates, LLCF, administers the Natural Catastrophe Insurance Program (NCIP), an internet-based, private insurance facility designed to provide producers with fast, easy and efficient access to Flood, Earthquake, and Landslide insurance for risks located within the United States (earthquake not available in California.)
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-10-27
Wright National Flood Insurance Company
2025-10-24
PR Newswire
2025-06-03
Company data provided by crunchbase