Brown & Brown · 2 hours ago
Customer Service Representative
Triad Area
Full-time
Onsite
Entry, Mid Level
2+ years expBrown & Brown is seeking a Personal Lines Customer Service Representative to join their growing team. The role focuses on providing high-quality customer service in a high-volume insurance center, aiming to enhance customer retention and generate new business opportunities.
Insurance
Hiring Manager
Kristal Giorgio
Responsibilities
Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters
Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities
Provide an exceptional customer experience
Document renewal, sales, and insurance operations compliance documents into the agency management systems
Attending internal and client meetings, as needed
Follow agency guidelines, policies, and procedures
Promote teamwork, support, knowledge sharing and a positive attitude in the department and office
Promote a commitment to achieve or exceed internal and external performance standards
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing
Qualification
Required
Property & Casualty Producer Insurance License in good standing
2+ years of customer service experience in the insurance industry
Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
Experience handling personal account renewals, service needs, and customer escalations
Experience handling policy endorsement requests, mortgage changes and Auto IDs
Experience handling payments or billing questions
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
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