Cartamundi North America · 10 hours ago
Deployment and Field Service Technician
Cincinnati, OH
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $85K/yr
5+ years expCartamundi North America is a worldwide leader in playing cards and play solutions. The Deployment and Field Service Technician will coordinate and support electronic and digital offerings by managing customer deployments and field service needs, acting as a product expert for B2B Casino clients.
GamingManufacturing
No H1B
Hiring Manager
Christina M.
Responsibilities
Arrange and attend new product deployments at customer sites
Coordinate deployment from start to finish. Main contact at USPC for product deployment internally and externally
Work with 3rd party Table Games integrators as necessary to ensure a seamless deployment
Lead the product install and training at customer site
Direct 3rd party field support resources
Manage relationship with 3rd party field support and deployment resources
Handle schedules, purchase orders, invoices and gaming license requirements for these resources
Engage in field service calls
Attend field warranty service check-ups as directed
Conduct field service work as needed or directed
Provide technical Sales Support
Support sales team with upfront selling needs
Focus resources – time, effort and creativity – to guarantee customer delight
Establish and report service level metrics for Casino Electronic Products
Demonstrated ability to anticipate customer needs
Enabling the team to maintain 99% retention rate of existing customers as measured by YoY sales $
Support the team to meet or exceed business process quality goals
Meet scheduled project timelines
Coordinate the schedules of various parties to ensure a seamless customer experience
Qualification
Required
Bachelor's degree
5-7 years technical customer service experience/sales assistance
Light electromechanical background
An expert in deploying within secure IT network systems at customer site and be able to confidently and competently engage with that stakeholder segment
Strong organization skills and attention to detail - Ability to prioritize and respond to changes in demands and customer needs, accurately and quickly
Willing to adhere to gaming license requirements which can include extensive background checks and disclosure of personal data
Ability to obtain a passport if one has not already been issued
Experience using Salesforce or similar CRM to log and report product data and customer interactions
Effective uses of ERP system such as SAP, and MS Office: Excel, Word, PowerPoint, Outlook e-mail for reporting and communication
Ability to analyze data including tracking inventory, order quantity, timeline planning and has basic understanding of key business metrics and terms. (Price, Margin, Discounts, invoice, purchase order)
Ability to create summary reports
Ability to make advanced level decisions relative to changing customer needs
Benefits
Great pay
Bonuses, including referral and performance
Climate controlled facility
401(k) with dollar-for-dollar company match up to 6%
Health, dental, and vision insurance starting day one
HSA (Health Savings Account) with company contribution and FSA (Flexible Spending Account)
Company paid Life insurance amount of 1x your annual salary
Company paid Short-Term and Long-Term Disability
Paid time off
Paid holidays
Tuition reimbursement
Monthly engagement activities and giveaways
Employee discounts on daycare, gym memberships, travel, and much more!
Company
Cartamundi North America
Welcome to Cartamundi North America! At Cartamundi, we are leading manufacturer of Playing Cards, Trading Cards & Board Games in the world.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase