IT Help Desk Technician - Onsite Only - Carrollton, TX jobs in United States
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Paranet Solutions · 1 day ago

IT Help Desk Technician - Onsite Only - Carrollton, TX

positionTexas, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$42K/yr - $52K/yr
date2+ years exp

Paranet Solutions is seeking a talented IT Help Desk Technician to join their team and provide technical support to employees. The role involves troubleshooting hardware and software issues, maintaining records of technical issues, and collaborating with IT team members to resolve complex problems.

ConsultingInformation TechnologyIT ManagementOutsourcingSoftware
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H1B Sponsor Likelynote

Responsibilities

Provide technical support to end-users via phone, email, or in-person
Troubleshoot and resolve hardware and software issues
Install, configure, and update software and hardware
Maintain accurate records of technical issues and resolutions
Collaborate with other IT team members to escalate and resolve complex technical issues
Assist with the setup and maintenance of computer systems and networks
Train employees on IT policies and procedures
Stay up-to-date on the latest technologies and trends in the IT industry

Qualification

Windows operating systemMac operating systemTroubleshooting hardware issuesTroubleshooting software issuesCompTIA A+ certificationMicrosoft Certified Desktop Support TechnicianCustomer service skillsCommunication skillsProblem-solving abilitiesWork under pressure

Required

2+ years of experience in IT support or a related field
Strong knowledge of Windows and Mac operating systems
Experience troubleshooting hardware, software, and network issues
Excellent communication and customer service skills
Ability to work well under pressure and in a fast-paced environment

Preferred

Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Company

Paranet Solutions

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Paranet Solutions, LLC is a national provider of IT services dedicated to empowering our customers with world-class technology solutions and truly exceptional service.
dateFounded in 1991
location
Carrollton, Texas, USA
people-size51-200 employees
web-link
https://www.paranet.com/

H1B Sponsorship

Paranet Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jim Crocco
Chief Executive Officer
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Recent News

PRWeb
Paranet Solutions Named to MSSP Alert's Top 250 Managed Security Service Providers List for 2025
2025-12-30
Canadian News Wire
K-Bro Announces closing of Paranet acquisition
2023-03-03
Company data provided by crunchbase