DSM-H Consulting · 8 hours ago
Analyst/Developer (Application Ops Tier 2 Support)
Chicago, IL
Contract
Hybrid
Entry, Mid Level
2+ years expDSM-H Consulting is seeking an Analyst/Developer for Application Ops Tier 2 Support. The role involves triaging and resolving support tickets, monitoring application availability and performance, and developing automation tools to enhance issue detection and resolution.
Management ConsultingProject ManagementSoftware
Responsibilities
Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Develop scripts and automation tools to better detect and correct application issues
Develop monitoring and alerting capabilities to proactively detect application issues
Qualification
Required
Bachelors/ Master's Degree required with 2-4 years exp in this capacity
No degree but they have Technical certification with 6+ years exp is welcome as well
At least 2-4 years of experience in Application Support
Expertise with relational databases support, querying and database reporting preferably Snowflake
Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
Experience troubleshooting issues related to UI / API & Data flow
Expertise with high availability architecture
Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)
2+ years of application support experience for cloud based applications
Experience working with AWS services and SQL for queries in Snowflake
Experience troubleshooting API's
Background in data management, data engineering, or data operations / Familiarity with ADO pipeline framework
Experience with Python / related scripting language for automation needs
Experience as SRE ( Site Reliability Engineering) for improving the application Availability / Performance
Working experience with programming languages: Python, Power shell, SQL & JSON
Working knowledge on deploying autoscaling features (no hands-on support required)
Requires a college or university degree, with 2-4 years' experience OR technical certification w/ 8 years' experience
At least 2-4 years of experience in Application Support
Company
DSM-H Consulting
DSM-H is a multinational Management Consulting and Software Development firm founded on the principles of Operational Excellence.
11-50 employees
H1B Sponsorship
DSM-H Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Early StageRecent News
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