Palo Alto Networks · 15 hours ago
Principal Escalation Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$147K/yr - $238K/yrPalo Alto Networks is dedicated to protecting the digital way of life through innovative technology. The Principal Escalation Engineer will handle critical technical escalations at the executive level, leveraging expertise in telecommunications and internet protocols to resolve complex issues and ensure customer satisfaction.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Intercept, assist, and drive highly critical technical escalations that are raised to the executive engineering level
Serve as a primary technical point of contact for executive-level customers, effectively communicating situation status, root cause analysis, and resolution progress
Proactively collaborate with internal account teams to ensure alignment and provide status updates on critical customer issues
Address and clarify complex technical questions during high-stakes customer interactions, ensuring clarity and confidence
Analyze complex network issues, including dynamic routing and security protocols, to identify root causes and deliver robust solutions
Engage in open discussions regarding network design, security architecture, and other technical topics with both technical and non-technical stakeholders
Qualification
Required
BE/B.Tech degree, equivalent technical graduation, or equivalent military experience
Career-level experience in a technical support, service, or troubleshooting-related role within a network security or equipment vendor organization
Demonstrated experience as a technical lead in a relevant area of expertise
Proficiency in configuring and troubleshooting dynamic routing protocols, primarily BGP and OSPF
Strong skills in Layer 1-3 (OSI model) troubleshooting and packet capture analysis using tools like Wireshark
Experience troubleshooting VPNs (IPSec and SSL tunnels) and telecommunications hardware
Preferred
Advanced industry certifications such as JNCIE, CCIE, CCNP, or similar
Experience with cloud deployments and solutions in AWS, GCP, Azure, or KVM environments
Programming or scripting knowledge in languages like C, C++, or Python
Proven ability to explain complex technical issues effectively to non-technical audiences
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
Founded in 2005
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
Company data provided by crunchbase